Forum Discussion
EA_Barry
Community Manager
9 years agoHave you deleted and re-added that particular friend?
If so, you and that friend should both go through the relevant connection troubleshooting below:
http://help.ea.com/article/connection-troubleshooting-basic/
http://help.ea.com/article/connection-troubleshooting-advanced-xbox/
http://help.ea.com/article/connection-troubleshooting-advanced-playstation/
9 years ago
Yes we have tried that but no luck
- EA_Barry9 years ago
Community Manager
You might ask your friend to check if her XBL Gold or PS+ subscription has lapsed.