Forum Discussion

Community Manager

Re: Cannot Connect with EA Servers to Play UFC4

@steelsledge83

That means you are logged in under a different EA account, hense the password reset you're doing isn't actually going through as your PSN ID is linked to a different EA account.

There is a way to find out what email address you use from in our games. If you can't verify it that way, please contact our Support team for account recovery.

https://help.ea.com/en/help/account/find-your-ea-account-email-address-using-your-game/

Live-Support
https://help.ea.com/en/contact-us/

steelsledge83
4 years ago
@EA_Blueberry I would probably agree have I not used the same email and gamer tag for over 15 years . Does this mean I've been hacked ?
EA_Blueberry
Community Manager
4 years ago
@steelsledge83

If it's been a while since you updated the email address for your account, I can't say what you're experiencing is due to someone else gaining access. A lot of players created EA accounts a LONG TIME ago when they first logged into an EA game, so it's understandable some players might have super old email addresses they no longer use/have access to.

Our Support team can locate your EA account that has your PSN ID, verify ownership, and update the details for you.

Live-Support

https://help.ea.com/en/contact-us/
steelsledge83
4 years ago
@EA_Blueberry Ok well thank you for your time 🙏