Re: DLC Not Appearing

I checked and it said I did.

@JoeysLeftSock 

Try a power cycle and let me know if it shows up after that. If not, definitely reach our Support teams so they can get it added to your account.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

How to power cycle your PS4 console

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

I have tried power cycling my Xbox several times now and it still hasn’t showed up. And I’ve almost spoke with many customer support agents about the issue and they’ve either told me to contact Microsoft, or told me to power cycle as well. 😢

I received an email confirmation email stating that my purchased was confirmed and went through. But when I checked, I didn’t receive the DLC

@JoeysLeftSock 

If it's not showing up under your My Games & Apps section within UFC 4 to be installed, please contact our Support team immediately so they can look into getting this added to your account. Sorry for the trouble, but don't worry we'll make sure you get it.

Keep us updated here on what happens. 

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

When I check my save files on UFC4, all I see is the previous DLCs I have purchased, but not the starter bundle. 

My Xbox gamertag is JoeysLeftSock

i’m having the same issue except i bought all of the dlc that includes cosmetics and haven’t gotten anything besides ufc points. i have proof of purchase for all of them, i was already “helped” by a tech support person and i was also told to that power cycle thing and still not much has happened. my gamertag is BetterForMe and i’m on xbox if you want to add that to the list of people that are having this issue 

Well you guys i wouldnt hold my breath for any kind of help....... i posted i bought the game updated and it bricked the game all it does is sit on the loading screen here it is days later and still not a single response what a waste of 59.99

I had the same problem. I contacted support they told me to reinstall the game. I did now the game doesn't play. I think it's a rip off.

@the1fatt  @Wormhole1389 

Did you both purchase the DLC too or are you reporting a separate issue with not being able to launch the game?

Let me know what platform you play on and what steps you've already tried. If you have anything plugged into your console's USB slots like a flash drive, dongle, or external hard drive try removing them.

Just a quick heads up, external drives work but I've seen problems where the external drives can have the game installed on them, but updates were designated to the internal (or vise-versa), so the game is trying to pull data from two different sources which can cause issues. If that's the case, you'll want to uninstall the data from both and I recommend installing it again after you confirmed under your settings the updates are all going to the same source.

@JoeysLeftSock  @noahtumbleson 

Your info was sent up to be checked into. 

my game boots up fine, everything in the game itself is fine it’s just the same issue other people are having where bundles/dlc aren’t showing up in our customization section for our fighters.  i’m on xbox one and i’ve done about everything there is to try and fix it besides what you just mentioned with the external hard drive. i have a 2 terabyte one hooked up to my xbox so i’ll move it to internal and see if that helps anything 

Yes! I have just received my DLC. Thank you so much for your help 😄

Hey, @reptar6905 

Have you checked your "add-ons" for UFC 4 under your Games Library? When DLC is purchased it will still have to be downloaded to your system. 

@reptar6905 

Have you power cycled your PS4? 

How to power cycle your PS4 console

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.