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I received an email confirmation email stating that my purchased was confirmed and went through. But when I checked, I didn’t receive the DLC
- EA_Blueberry5 years ago
Community Manager
If it's not showing up under your My Games & Apps section within UFC 4 to be installed, please contact our Support team immediately so they can look into getting this added to your account. Sorry for the trouble, but don't worry we'll make sure you get it.
Keep us updated here on what happens.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support When I check my save files on UFC4, all I see is the previous DLCs I have purchased, but not the starter bundle.
- EA_Blueberry5 years ago
Community Manager
@JoeysLeftSock Thank you. What is your Gamertag? My Xbox gamertag is JoeysLeftSock
- @EA_Blueberry My gamertag is JoeysLeftSock.
i’m having the same issue except i bought all of the dlc that includes cosmetics and haven’t gotten anything besides ufc points. i have proof of purchase for all of them, i was already “helped” by a tech support person and i was also told to that power cycle thing and still not much has happened. my gamertag is BetterForMe and i’m on xbox if you want to add that to the list of people that are having this issue
Well you guys i wouldnt hold my breath for any kind of help....... i posted i bought the game updated and it bricked the game all it does is sit on the loading screen here it is days later and still not a single response what a waste of 59.99
I had the same problem. I contacted support they told me to reinstall the game. I did now the game doesn't play. I think it's a rip off.
- EA_Blueberry5 years ago
Community Manager
Did you both purchase the DLC too or are you reporting a separate issue with not being able to launch the game?
Let me know what platform you play on and what steps you've already tried. If you have anything plugged into your console's USB slots like a flash drive, dongle, or external hard drive try removing them.
Just a quick heads up, external drives work but I've seen problems where the external drives can have the game installed on them, but updates were designated to the internal (or vise-versa), so the game is trying to pull data from two different sources which can cause issues. If that's the case, you'll want to uninstall the data from both and I recommend installing it again after you confirmed under your settings the updates are all going to the same source.
@JoeysLeftSock @noahtumbleson
Your info was sent up to be checked into. my game boots up fine, everything in the game itself is fine it’s just the same issue other people are having where bundles/dlc aren’t showing up in our customization section for our fighters. i’m on xbox one and i’ve done about everything there is to try and fix it besides what you just mentioned with the external hard drive. i have a 2 terabyte one hooked up to my xbox so i’ll move it to internal and see if that helps anything
- EA_Blueberry5 years ago
Community Manager
@noahtumbleson Thanks, please let me know.
Moving it over to an internal drive may or may not work, but worth trying.
What I would try is unplugging the external and then check to see if you have files on the internal. If that's the case, you'll definitely want to reinstall. - EA_Blueberry5 years ago
Community Manager
Hey, @noahtumbleson @JoeysLeftSock @Wormhole1389 @the1fatt
The missing content should show back up for you next time you login. Would you mind confirming for me whether you've received it?
Yes! I have just received my DLC. Thank you so much for your help 😄
- @EA_Blueberry I bought the Brock lesnar, the 3 Bruce Lee’s and the Tyson furry and it’s not on my account
- @EA_Blueberry And do you have to be signed into your ea account of ufc to receive dlc
- @EA_Blueberry My ps4 account name is Reptar_Gamez
- EA_Blueberry5 years ago
Community Manager
Hey, @reptar6905
Have you checked your "add-ons" for UFC 4 under your Games Library? When DLC is purchased it will still have to be downloaded to your system.
- @EA_Blueberry I already downloaded all then
- EA_Blueberry5 years ago
Community Manager
@reptar6905
Have you power cycled your PS4?How to power cycle your PS4 console
- Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 1 minute. Launch the game.
- @EA_Blueberry Already did that
- EA_Blueberry5 years ago
Community Manager
Would you be able to screenshot me the add-ons showing up as installed on your PS4?
I have recently bought the fighter bundle set for ufc 4 and there not showing on my account once I log on
- EA_Blueberry4 years ago
Community Manager
@ELITE_olz
Can you add your details to this thread where we are gathering info for an investigation?
https://answers.ea.com/t5/Technical-Issues/Downloadable-Content-Still-Locked-in-my-UFC4-Deluxe-Digital/m-p/11165264/highlight/true#M1683
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