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24 Replies

  • noahtumbleson's avatar
    noahtumbleson
    5 years ago

    i’m having the same issue except i bought all of the dlc that includes cosmetics and haven’t gotten anything besides ufc points. i have proof of purchase for all of them, i was already “helped” by a tech support person and i was also told to that power cycle thing and still not much has happened. my gamertag is BetterForMe and i’m on xbox if you want to add that to the list of people that are having this issue 

  • the1fatt's avatar
    the1fatt
    5 years ago

    Well you guys i wouldnt hold my breath for any kind of help....... i posted i bought the game updated and it bricked the game all it does is sit on the loading screen here it is days later and still not a single response what a waste of 59.99

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @the1fatt  @Wormhole1389 

    Did you both purchase the DLC too or are you reporting a separate issue with not being able to launch the game?

    Let me know what platform you play on and what steps you've already tried. If you have anything plugged into your console's USB slots like a flash drive, dongle, or external hard drive try removing them.

    Just a quick heads up, external drives work but I've seen problems where the external drives can have the game installed on them, but updates were designated to the internal (or vise-versa), so the game is trying to pull data from two different sources which can cause issues. If that's the case, you'll want to uninstall the data from both and I recommend installing it again after you confirmed under your settings the updates are all going to the same source.

    @JoeysLeftSock  @noahtumbleson 

    Your info was sent up to be checked into. 

  • noahtumbleson's avatar
    noahtumbleson
    5 years ago

    my game boots up fine, everything in the game itself is fine it’s just the same issue other people are having where bundles/dlc aren’t showing up in our customization section for our fighters.  i’m on xbox one and i’ve done about everything there is to try and fix it besides what you just mentioned with the external hard drive. i have a 2 terabyte one hooked up to my xbox so i’ll move it to internal and see if that helps anything 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @noahtumbleson Thanks, please let me know.

    Moving it over to an internal drive may or may not work, but worth trying.

    What I would try is unplugging the external and then check to see if you have files on the internal. If that's the case, you'll definitely want to reinstall.
  • JoeysLeftSock's avatar
    JoeysLeftSock
    5 years ago

    Yes! I have just received my DLC. Thank you so much for your help 😄

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey, @reptar6905 

    Have you checked your "add-ons" for UFC 4 under your Games Library? When DLC is purchased it will still have to be downloaded to your system. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @reptar6905 

    Have you power cycled your PS4? 

    How to power cycle your PS4 console

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Would you be able to screenshot me the add-ons showing up as installed on your PS4?

  • ELITE_olz's avatar
    ELITE_olz
    4 years ago

    I have recently bought the fighter bundle set for ufc 4 and there not showing on my account once I  log on 

  • Darkhawkhwo's avatar
    Darkhawkhwo
    4 years ago

    @EA_Blueberry I’m having a similar problem too. I purchased DLC through the PlayStation store, including 4600 UFC points. They won’t even start downloading because it says “Cannot find the application”. But I have no problem playing the game. I have the disc copy, not a digital one on my PS4. I do not have any external devices connected.  My PSN name is DarkhawkHWO

  • Typ1cIvy999's avatar
    Typ1cIvy999
    2 years ago

    I bought the standard and then bought all the extra people and can’t receive them on my end. Gamertag is Typ1cIvy999

  • Splodgeeee's avatar
    Splodgeeee
    11 months ago

    Hi, I’ve bought the ufc 5 deluxe edition to have all the fighters but didn’t get them and now just bought the all fighter bundle and still haven’t got the fighters. I’m on series x gamer tag is HGJones#4605

  • AOBrunt's avatar
    AOBrunt
    6 months ago

    Hey so I have the same problem I have ordered ufc 5 ultimate edition and no dlc showed up please help 

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