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Re: Downloadable Content Still Locked in my UFC4 Deluxe Digital Edition For PS5

Sure. It is attached here. However, after speaking to Sony customer service while trying to get a refund for the purchases, it turned out that somehow I had a European version of the game instead of a North American version. So anything from the PlayStation Store will not load on that version. So I guess my issue is resolved unless it happens again once I get the correct version of the game. 

8 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, @Darkhawkhwo 

    Thank you for following up. That is definitely why the content wouldn't show up. PlayStation has regional locks for digital content so if you have a different regional version of the game that is why the DLC won't connect.

    Please let us know if the issue persists if you end up getting the DLC for the correct region. 

  • Hi mate i purchased brock lesnar yesterday and still haven't received him i have tried restarting my PlayStation many times and still haven't received him can u help? 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @X_GamingGimp_X

    Do you know if you made the purchase while on VPN? Can you verify under your PlayStation purchase history or contact Sony Support to verify whether it was DLC for the correct region as your game?
  • I bought bruce lee, aj and tyson fury the same way and i have recieved them 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, UFC fans.

    Thank you for letting us know about not receiving DLC for your accounts. We've raised this up to the team including the account details here to assist them in understanding why it's not showing up. When we receive further information on this we'll share it with you right here. If you have any concerns about the purchases made for your PlayStation account, please do not hesitate to reach out to PlayStation Support while we investigate this problem. 

  • I purchased the UFC4 Deluxe Edition with all DLC on PS4 some time last year. Only ever played it once. Decided to give it a go tonight and lo and behold Bruce Lee and Brock Lesnar are locked.

    Restored licenses. They are still locked.

    Checked store on PS App. Deluxe Edition is nowhere to be found. From the UFC 4 page I click on Add-Ons. For some reason it only says Brock Lesnar and Joshua whatever is purchased, and everything else says not purchased.

    What in the ever-loving-DRM is going on with this?

    PSN ID: DoobieDoctor5000

    Please fix this. I would also appreciate an e-mail from support. I only found this thread while Googling the problem only to find that a throng of other people are experiencing similar issues. I just want what I paid for.

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