EA_Barry
Community Manager
10 years agoRe: Error 0x10004 help please
Sorry for the late response here. Can you make sure your game is linked via Facebook as below and then uninstall and reinstall. Do post your results here after that please.
If I delete the game from my device, will my progress be saved?
If you link the game to a Facebook account, the game will save your progress. After you link to Facebook, you can safely delete and reinstall the game. Without a Facebook backup, your game is stored only on your device. Deleting your game will cause your progress to reset.
How can I link my game to Facebook?
Select the Facebook icon from the game's navigation menu. You will see a prompt to connect your account and current progression.