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10 Replies

  • it has been over 2 years since i have had this problem i have tried everything and ea doesn't care but if you cant purchase add ons for games like madden or fifa they automatically fix the problem. 

  • Tried this with 3 different browsers

    Chrome - Couldn't upload images at first. Loader dissapeared without errors. After mutiple refreshes and image size changes, I was able to upload images but couldn't drag them in the editor for positioning so got stuck there.

    Firefox - Everything went well until the end where I got the "There was an error uploading your photos and generating your Game Face. Please try again." error and got stuck there.

    Safari - Same as with Firefox.


    Tried again with Firefox and inspected the network traffic. Saw that the back-end system gave an error that entity is too large so I decreased the image size and tried again. After that still got the error and back end responds with status 500 error which means that something is broken on their server side.

    I get it that this is a complex functionality and has a lot of edge cases. But I know that a user friendly error handling is not that much work. If the image sizes are too large, then the error should indicate this. And having 500 server errors on live system for more than an hour indicates a really sh*tty development team.

    Really disappointed in EA system. Lost my mood for playing UFC for good. Or any other EA game for that matter.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @sangleppar473 

    Hey there. Can you try zooming in and out of the screen to enlarge/shrink the text to see if that helps clear up any errors. Try to upload it on different resolutions.

    Do you have any ad blockers that are active? Someone recently mentioned that was causing it to error out. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Quick heads up!

    The team is currently aware that players are unable to access the Game Face website. They are looking into it and we'll update this thread when we hear more information. Thank you for your patience!

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey, fighters.

    The site should now be working again. Thank you for your patience!

  • JMello4ever's avatar
    JMello4ever
    6 years ago
    @EA_Blueberry Ya'll literally don't care..... it's been years.... ya'll making millions and can't even fix a website.... this has not worked for YEARS! Insane.... smh
  • Kyluzzo's avatar
    Kyluzzo
    5 years ago
    @EA_Blueberry It does not even load, it's been years what the hell are you doing LOL please seriously fix that site what's wrong with EA and the game face, it's like when i was 14 that im trying to have my face in-game.. now im 19, oh my god

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