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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Help, Cant Sign in to play online all of a sudden

@bzkilla88  @d0minantw0n 

It's likely you are both logging in from the incorrect account. I removed your image above to help protect your account. 

Steps:

  1. Visit profile.ea.com
  2. Go to the Connections Tab
  3. If you see your PSN ID/Gamertag there you are on the correct account. Reset your password
  4. If you DO NOT see your PSN ID/Gamertag that means you are logged in under the wrong EA account.
  5. If you are unable to locate the EA account that has your Gamertag/PSN ID linked to it please contact our Support team for account recovery.

https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

Let me know if this helps.

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