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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Open a case

Hey @ssel13 

To start a new case and begin a chat, please follow these steps: 

  

Go to our website, the EA Help homepage, by visiting this link: https://help.ea.com/help-home/ 
Type 'EA App' in the search bar. 
Click on "See all help topics." 
Choose the "Manage my account" category. 
Select "I need help logging in to my EA Account." 

Start a chat with one of our support representatives. 

3 Replies

  • ssel13's avatar
    ssel13
    2 years ago

    Are you sure about that?? I already did that couple of times and nothing happend 

  • ssel13's avatar
    ssel13
    2 years ago

    If i follow all your steps it leads me to nowhere. Its just an endless loop with some kind of information that dont help me.

    I cant even start a chat it only takes me to an information page

  • ssel13's avatar
    ssel13
    2 years ago

    How many cases wants ea me to open untill they help me. Its really weird

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