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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: UFC 3 Game Face Workaround Fixes

Hey, all.

For those with iOS devices can you let us know if this workaround helps get it to work for you?

  1. Close all Safari tabs and all games on device
  2. Go to device Settings -> Safari -> Request Desktop Site -> Turn OFF the option
  3. Open website again https://www.easports.com/gamefaceweb/mygameface and attempt to complete steps.

9 Replies

  • Hallatedzi's avatar
    Hallatedzi
    6 years ago
    @EA_Blueberry I tried the workaround but I get redirected to a page with the following message: "Sorry, this feature is not available on mobile devices....."
  • LISAHONORNEES's avatar
    LISAHONORNEES
    6 years ago

    That doesn’t work either. Mobile phones aren’t allowed with the game face website. Cmon don’t you try the work around yourself before suggesting your “fix”? It seems as if y’all aren’t even trying your own fixes before you suggest them or know your own logistics.

  • RagingFlippy's avatar
    RagingFlippy
    6 years ago

    I also can't load up the website with my account but when I create a new account it works except step 5. So there must be something wrong with my main account that I cannot even load the page. Only if I use the https://www.easports.com/gamefaceweb/select-gender link I get passed the endless loading but then also step 5 gives me an error.

  • Megatron10123's avatar
    Megatron10123
    6 years ago

    @EA Blueberry anything else since 3 weeks ago?  The iOS thing is a bust for sure.  Thanks

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Megatron10123 

    Thanks for getting back with the results. We've flagged this down for the team again to look into. With the holidays here staff is light, so to set some expectations we'll do our best to get some more traction around this at the start of the new year. Thanks for hanging in there.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey, all.

    Can you try loading up Game Face and let us know if it works for you? The team made a back-end change and it looks to be smooth from their results, can you confirm it's functioning now?

  • Hallatedzi's avatar
    Hallatedzi
    6 years ago

    Maybe share the exact configurations the team is using to test such that it's smooth.

    Computer hardware specs:

    Operating system:
    Resolution:

    Browser:

    Browser plugins used:

    Browser settings used:

    Anything else that could help:

    Edit: It works, just needed to use 1280x800 resolution on Mac Google Chrome

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