Forum Discussion
7 Replies
- EA_Blueberry4 years ago
Community Admin
@witcher850
When you say you can only play in offline mode, are you talking about offline modes or is it saying you can't connect to the EA servers? - witcher8504 years agoNot applicable@EA_Blueberry When I turn off the Internet/ disconnected my PS5 from internet the game starts. But when I have Internet connection the game stuck on first loading screen and won't start.
- EA_Blueberry4 years ago
Community Admin
@witcher850
Does it say your profile is offline? - witcher8504 years agoNot applicable
@EA_Blueberry When I'm online, my profile have online status. I am not getting any messages that I am offline or something like that. Just the game stuck on that screen (picture in attachment), and won't start. :/
- EA_Blueberry4 years ago
Community Admin
@witcher850
It sounds like this is related to connectivity to the servers. You said you already tried reinstalling the game. Have you tried checking your PlayStation to see if there is a software update? - witcher8504 years agoNot applicable@EA_Blueberry Yes...game is reinstalled. And the console and game is updated.
I am tired of this situation because I bought this game, and for four day I do my best to play it - but I can't... so if you can tell me how to get a refund I would be grateful. - EA_Blueberry4 years ago
Community Admin
@witcher850
I forgot to ask you, do you have anything plugged into your console's USB slots? We've seen some devices in the past cause loading screens to get stuck.