Community ManagerHello, @Saints_Priest_1.
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Experiencing the same issue says there is a problem and it doesn't connect online.
Community Manager@ELC0NQUI5TAD0R @ohiostate2411
Are you both on Xbox as well? If so, try clearing your alternate MAC address with these steps:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thank you.
It doesn't help the game just keeps crashing
Community ManagerI assume you're on Xbox also? What's the error message you get and when does it happen?
