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Re: UFC 4 saying I do not own the game

This doesn't even work still tells you to download from the store even on ea access hub 

7 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @Dredz15 


    When you visit your Xbox/Microsoft account do you see an active EA Access membership or does it show pending?

  • Dredz15's avatar
    Dredz15
    6 years ago

    It says active or atleast has a tick in the box like I have 3 accounts I've got ea access on all 3 and xbox live on all 3 and it still will not work I haven't even played 2 mins of the trial yet I've been speaking to ea all day and they said the problem is on the players end not there's. I'm on my account that I already have ea access and xbox live and that doesnt work either. The fact you can't download it from ea access and have to do it from the store ea access details esnt even read that you have the game installed it still asks you to install the game just proves that the problem must be on ea side not the players. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago
    @Dredz15 Can you check to see if your Xbox has a software update pending? You'e already tried reinstalling the EA Access app and power cycled the console, right?
  • Dredz15's avatar
    Dredz15
    6 years ago

    I don't have any updates pending and yes I've done that about 10 times and still doesn't work 

  • Dredz15's avatar
    Dredz15
    6 years ago

     To me it doesn't make sense that they can have known about this problem since Saturday and its still not sorted, even if they just took it off ea access until it was sorted. 

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