Re: UFC 4 xbox one profile offline

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@EA_Blueberry wrote:

@mxjr2793 

Did you change your Gamertag picture to a Default Xbox one? That is fixing it for players. 

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@TheTinderLord  @DimaRex_london 

Did you try this step? I mentioned Xbox but you should apply to PS4 as well. 

Thanks for your reply. 

it did not work. I also tried to reinstall the game.

(see attached)

@DimaRex_london 

Can you run a UO Trace and direct message me a screenshot of the results so I can see how your connection is reaching the UFC servers? The UO Trace tool can be found in the link below and is free to download. If you're playing on WiFi with your console, please try to run the UO Trace on WiFi if possible to simulate a similar connection.

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

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@EA_Blueberry wrote:

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@EA_Blueberry wrote:

@mxjr2793 

Did you change your Gamertag picture to a Default Xbox one? That is fixing it for players. 

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@TheTinderLord  @DimaRex_london 

Did you try this step? I mentioned Xbox but you should apply to PS4 as well. 

Guide: How to Change Your Avatar on the PS4

1. Go to the PS4 Settings Screen. Once you've logged into your PS4's primary account, push up on the d-pad to access the top layer of menu options. ...
2. Select PSN. ...
3. Select Account Information. ...
4. Select Profile. ...
5. Change Your Avatar.

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Hey, all. 

Want to make sure this step doesn't get overlooked. Changing your Xbox or PlayStation profile picture to a default one should help fix this.