EA_Blueberry
Community Manager
5 years agoRe: Unable to find opponent XBOX
Hey, @Paapa888!
I'm sure if you've already tried this, but have you tried power cycling the console and router/modem to see if a simple restart fixes this? I've seen matchmaking get hung up before but that easy trick fixes it.
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.