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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Unable to find opponent XBOX

Hey, @Paapa888!

I'm sure if you've already tried this, but have you tried power cycling the console and router/modem to see if a simple restart fixes this? I've seen matchmaking get hung up before but that easy trick fixes it.

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

2 Replies

  • MohsinKhan195's avatar
    MohsinKhan195
    5 years ago

    Done with power cycle still not able to connect. It was good last month and i hardly find a game since end of Februrary

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