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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Why can't I drag the image when making a Gameface?

@Footlongdong69 

If you feel comfortable with it, you can private message me one of the images so I can take a look at it. Have you tried using both Firefox and Chrome as the browsers when you're trying to upload it?

9 Replies

  • I've deleted the images as soon as I'm happy they don't work. And I've tried both chrome and Firefox. And others Cc Browser and opprea browser With Firefox I can move the pic but it fails to make a game face at the end telling me to try later 

  • Footlongdong69's avatar
    Footlongdong69
    6 years ago

    Honestly I've tried everything I can think of. On a plus side my laptop now runs brilliantly as I went through it and cleaned it right up thinking it maybe my slow running laptop 😁

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Footlongdong69 

    Are the images meeting the minimum size and not exceeding the maximum?

    • Minimum size: 480 by 480 px
    • Maximum size: 4096 by 4096 px
    • Format: JPEG or PNG
    • Maximum file size: 10 MB

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    This issue should now be fixed per a back-end change from the team. If you continue to experience any issues, please let us know. Thank you for giving us a heads up on this and for all your help!

  • the problem has still not been fixed i have tried on multiple pcs and i still cant drag the image it is so frustrating. you could prob drag images back in the dialup days 😂

    **edit** ok i finally got it working with firefox yay haha

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