Forum Discussion

Re: your ea account is disabled

Also even tho i downloaded Lesnar and bought the game he's still locked....

1 Reply

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi, @nitwitloco 

    Which platform do you play on, Xbox?

    Do you have a custom Xbox profile picture? If so, change it to a default version and that should fix this.

    If you are getting a message your account is invalid, try changing your password one more time to see if that helps push through a fix. If not, we'll need you to contact our Support team so they're able to pull up your account to see what's the blocker here.

    I'm sorry for the trouble you're having, I understand it's not what you're looking forward to after purchasing a game. 

    For Lesnar, even though you purchased it from the store that will not automatically install the content. Make sure it's not put in the installation queue waiting to be installed. 

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