Maybe look at your forums again cause there is multiple new ones that are stating it is not working...AGAIN. This is ridiculous, I even tried it a few weeks back when you said the team"fixed" it. How about updating the damn thing from a 2016 software to 2020? I have tried for 3 years, every single one of you suggestions, and every time they have never worked. Seems like EA doesn't care one bit about GameFace. It is seriously ridiculous and extremely frustrating. I have never once been able to get it to work. From win7 to win10, every damn browser under the moon, clearing cache, cookies, whatever the flip else EA workers suggest, and yet here we are again and no one can do it. Specify what your team was able to create a game face on, like numerous others have asked, as in browser, computer set up, what versions of the browsers or even if we need to try it on an old win version. All we get it "it SHOULD be fixed" but here we are 3 years later still asking about a broken program.