Forum Discussion
11 Replies
- EA_Blueberry4 years ago
Community Admin
Hey, @witcher850
Are you using a custom camera roll image as your PSN profile picture? We've seen that cause some connectivity issues for players. We recommend changing it to a default PSN ID version. - @EA_Blueberry I'am using default PSN ID.
- EA_Blueberry4 years ago
Community Admin
@witcher850 Do you have the game installed to an external hard drive? - @EA_Blueberry No. I also deleted previous saved game, and start all over, but the problem no disappeared. I turn off the console from power gor few minutes, but won't help either.
- EA_Blueberry4 years ago
Community Admin
@witcher850
When you say you can only play in offline mode, are you talking about offline modes or is it saying you can't connect to the EA servers? - @EA_Blueberry When I turn off the Internet/ disconnected my PS5 from internet the game starts. But when I have Internet connection the game stuck on first loading screen and won't start.
- EA_Blueberry4 years ago
Community Admin
@witcher850
Does it say your profile is offline? @EA_Blueberry When I'm online, my profile have online status. I am not getting any messages that I am offline or something like that. Just the game stuck on that screen (picture in attachment), and won't start. :/
- EA_Blueberry4 years ago
Community Admin
@witcher850
It sounds like this is related to connectivity to the servers. You said you already tried reinstalling the game. Have you tried checking your PlayStation to see if there is a software update? - @EA_Blueberry Yes...game is reinstalled. And the console and game is updated.
I am tired of this situation because I bought this game, and for four day I do my best to play it - but I can't... so if you can tell me how to get a refund I would be grateful.
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