UFC 4 content

When buying ufc 4 from ufc 3 (ufs ultimate team) I should have received:
- the game itself - UFC 4
-Bruce Lee
-Tyson Fury
-Anthony Joshua
-customization pack "backyard"
-customization pack "kumite"
-500 UFC Points
but only got the game, Bruce Lee and 500 points, where is the rest of the content?
Support is ignoring my requests. Maybe at least find out the answer here