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petramilanzi's avatar
5 years ago
Solved

Ufc 4 do you own this game or app

I bought ufc 4 today and everytime I try to launch it it says do you own this game or app I’ve uninstalled 5 times and re installed and it still isn’t workinv
  • EA_Blueberry's avatar
    5 years ago

    Hi, @petramilanzi 

    Thank you for purchasing UFC 4 and I hope you've been able to play the game by now. 

    This might be a silly question, but are you sure you're signed into the correct Gamertag or PSN ID that owns the game?

    You might want to try power cycling the console to see if you're still getting the error post clearing the cache.

    How to power cycle your PS4 console

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.

    How to power cycle your Xbox console:

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console’s power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button  on your console to turn on the Xbox One.

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