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BeavzMC's avatar
BeavzMC
5 years ago
Solved

UFC 4 Purple loading screen stays up

Product: UFC 4 Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One S What is your gamertag/PSN ID? Stonerbeavz Can you tell us the date (MM/DD/YYYY) that you saw ...
  • EA_Atic's avatar
    EA_Atic
    5 years ago

    *UPDATE*

    This was scheduled to be fixed in the latest updated. Looks to be solved! Thank you all very much for your enduring patience around this.

    Hello everyone,

    With yesterdays patch are you still seeing issues on being stuck on the purple screen?

    /Atic

rowejade's avatar
rowejade
5 years ago

Has anyone heard of way to fix this issue yet? I just wanna throw hands with the boys 🤦🏽‍♂️

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@rowejade wrote:

Has anyone heard of way to fix this issue yet? I just wanna throw hands with the boys 🤦🏽‍♂️

@rowejade 

The team is aware of users getting stuck at a purple-like loading screen and working to address this. We sincerely apologize to those impacted and any frustration that comes along with it. We'll continue to update the threads I've linked previously in this post as we receive them.

A player in another post was able to get around a crashing issue by clearing their reserved space on the Xbox One. Although this is not a related issue, sometimes the same steps for one issue can fix an unrelated issue. Can you all confirm clearing the reserved space on your Xbox One does or doesn't work?

Press [Menu] on your controller and select Manage Game. Navigate to the right where the Saved Data is located and highlight Reserved Space. Press [Menu] on your controller and select Clear reserved space. If the reserved space fails to clear, you should power cycle your Xbox One and try again.

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