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BallinBrick's avatar
BallinBrick
5 years ago
Solved

Ufc 4 stuck Loading

UFC 4 gets stuck at a loading screen. Happens after pressing a button from the first prompt after booting the game. Grey loading screen with two rotating circles. One in the middle one on lower right...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @BallinBrick 

    Hmmm...that's odd. I think it might be best to reach out to our Live-Support team to determine what's causing that on your EA account from their end. We unfortunately can't make any account changes over the forums to ensure the highest level of account security. They'll get you taken care of, sorry for the trouble you're having at launch.

    Live-Support

    https://help.ea.com/en/help/faq/using-ea-help/

BallinBrick's avatar
BallinBrick
5 years ago

I do have it downloaded to an external hardrive. But i think my problem is email related. When i log out of my ps4 acct it will boot up right from the stuck loading screen and let me play off line. I think i made this ea account using one email, but my ps4 is another. Not sure why that would keep me from playing a game like this tho. Any ideas. and thanks for the help.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@BallinBrick 

It's fine to have different emails for both your PlayStation and EA account. It sounds like there might be something going on with your EA account. Can you try logging into Help.EA.com using the PlayStation login option so when you login, it re-syncs your PlayStation credentials to the EA account to see if this clears it up? Once you sign in, try power cycling the console and restart the game.

If it fails again, I recommend reinstalling the game to the internal drive and ensure all updates are designated to the internal drive. I've seen performance issues where data is being pulled from both the internal and external drive because files are on both, or an external hard drive is causing compatibility issues with the game. It's possible that specific profile data was corrupted during installation or a patch. 

Let me know what happens. 

  • BallinBrick's avatar
    BallinBrick
    5 years ago

    when I try to login to help.ea.com using my ps login it says either my ea account or my account for psn is not eligible. With a purple button to logout account for PSN. Gonna try to download it to the internal hard drive now.

    Edit-Downloading to internal hard drive didnt help. same issue.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @BallinBrick 

      Hmmm...that's odd. I think it might be best to reach out to our Live-Support team to determine what's causing that on your EA account from their end. We unfortunately can't make any account changes over the forums to ensure the highest level of account security. They'll get you taken care of, sorry for the trouble you're having at launch.

      Live-Support

      https://help.ea.com/en/help/faq/using-ea-help/

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