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lukewestall1998's avatar
5 years ago
Solved

UFC 4 Trial wont load

Download UFC trial and It pop up saying Do You Own this game or App? Uninstalled and Reinstalled twice and still got the same issue Contacted Xbox and everything they said didn't work also in EA access hub its still saying install and when I click install it comes up with Download failed so I have to install Via Xbox Store 

Any suggestions 

  • I had this same issue but it worked when i went on the console that is set as my home xbox then went into ea access to claim it

59 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @mirakuul 

    You're not able to play the Play First Trial because the account that has the EA Access membership already used it. The EA Access Play First Trials can only be played once on the account that owns the EA Access membership.

  • mirakuul's avatar
    mirakuul
    5 years ago
    @EA_Blueberry We both have two separate ea access subscriptions (the other account was my roommate's). That's why I stated I was in the exact same situation as the others.
  • MMMiii666's avatar
    MMMiii666
    5 years ago

    WaTcHDoG5

    1 gamertag with ea access but another one did have it previously 

    Scotland

    Not been able to access the trial

    Did not pre order the game

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @MMMiii666 If you have a 2nd account with a separate EA Access membership, please delete the game and go to the EA Access hub and select the Play First Trial from the Gamertag that you're trying to play the game on.
  • jawnae's avatar
    jawnae
    5 years ago

    It does not work.It gives the Download Failed error. It then redirects to the store and the download from their does not give their correct permissions for the trial.

  • SFabray's avatar
    SFabray
    5 years ago

    I’ve just got ea access and downloaded the trial and it keeps saying I don’t own this game, why is this?

  • I’m having the same exact issues I have Xbox live gold EA access still won’t let me play and I haven’t ever played a minute of the game won’t even let alone start says i don’t own it 

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