Product: UFC 3Platform:Sony Playstation 4Which console generation do you have? Playstation 4 ProWhat is your gamertag/PSN ID? carloangelo_ioCan you tell us the date (MM/DD/YYYY) that you saw the bug? EverydayWhat time did you see the bug? (HH:MM AM/PM) EverytimeWhat is your time zone? GMT (UTC)Which mode has this happened in? Ultimate TeamWhich part of the mode? Ultimate Team: StoreSummarize your bug When I go to Ultimate Team, I go straight to a pack I opened before the patch but none of the buttons work (collect all, back etc). I get stuck on this screen every time I enter Ultimate Team and I have to restart. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Open birthday pack prior to patch but do not collect all. * Turn off PS4 * Install new patch * open Ultimate Team, you will be prompted to collect all/sell all etc... on the pack you had opened on the last sessions * no buttons will workWhat happens when the bug occurs? No buttons work Stuck Forced to hard resetWhat do you expect to see? Get passed this state to continue with the modeProduct: UFC 3Platform:Sony Playstation 4Which console generation do you have? Playstation 4 ProWhat is your gamertag/PSN ID? carloangelo_ioCan you tell us the date (MM/DD/YYYY) that you saw the bug? Everytime I open Ultimate TeamWhat time did you see the bug? (HH:MM AM/PM) EverytimeWhat is your time zone? GMT (UTC)Which mode has this happened in? Ultimate TeamWhich part of the mode? Ultimate Team: StoreSummarize your bug When I go to Ultimate Team, I go straight to a pack I opened before the patch but none of the buttons work (collect all, back etc). I get stuck on this screen every time I enter Ultimate Team and I have to restart. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? * Open birthday pack prior to patch but do not collect all. * Turn off PS4 * Install new patch * open Ultimate Team, you will be prompted to collect all/sell all etc... on the pack you had opened on the last sessions * no buttons will workWhat happens when the bug occurs? Stuck No buttons work Required to hard resetWhat do you expect to see? Allow to collect all items so I can continue with the mode

Hello,We would like to apologize for the inconvenience this has caused you. Our teams are aware of this issue and have a pending fix in the works, in the meantime we need you to contact our support so we can keep your case in a queue while awaiting this fix. This is to allow us to ensure that the fix is working on your profile when it's rolled out: https://help.ea.com/en/contact-us/?product=ufc-3Thanks, Roger.*Accepting as a solution temporarily to give this answer visibility

Ultimate Team opened pack pre patch bug

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