Forum Discussion

Herbyy20's avatar
Herbyy20
4 years ago
Solved

Unable to Connect to EA Servers (ps5 digital)

I have been getting “unable to connect to ea server” messages for about a week now. I had my wifi technician come and check and said everything was working perfect. I’ve done all the ea help steps an...
  • chourdy123's avatar
    chourdy123
    3 years ago
    @Herbyy20 Yo I've had this issue with myself and my friends and I've found a lot of solutions for ps4 and ps5.
    Keep the game on the the home screen for apex where it says it can't connect. Then click your ps button go to settings and then you can do 2 things
    1. Disconnect your internet, turn it back on and then try the game
    2. Do an internet speed test then go back onto the game.

    No.2 generally works for me and my friends 90% of the time
Herbyy20's avatar
Herbyy20
4 years ago

Yea none of these steps worked

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Thank you for coming back to update us, @Herbyy20 

I want to know if it's related to WiFi so we know how to troubleshoot this faster.

Is there any way you can use an ethernet cable and directly plug your console into the router so we can decide whether we need to consider opening up ports for your router's WiFi?

You said it's been doing it for a week. Did you make any changes to your network just prior to when it stopped working? 

  • countchocula176's avatar
    countchocula176
    4 years ago

    Hey Herby, @Herbyy20 

    I as well have had issues connecting to Madden and NBA2k Servers. Do you live in an apartment that has wifi provided? If so, I may have a solution for you. I discovered that my internet provider has a firewall set up that blocks me from connecting to Madden and 2k Servers (I can still play Call of Duty). 

    My network provider informed me that if I provide them the "ports" required to access the servers, they can grant me access. If you live in a apartment/complex, I would recommend inquiring whether there is a firewall in place. THat is what worked for me, and I had to figure that out on my own.

    I hope this helps.

    • Herbyy20's avatar
      Herbyy20
      4 years ago

      What are the ports?

  • Herbyy20's avatar
    Herbyy20
    4 years ago

    I have had an Ethernet cable connected from my router to my ps5 with no change. My internet has never been changed and also got it checked out.

  • 984766dc977f5e0's avatar
    984766dc977f5e0
    2 years ago

    My wife has been checked I got the ps5 disc version but my game is a voucher game and it won’t connect 

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @984766dc977f5e00 

      I noticed your forum name (your EA name) is a bunch of scrambled numbers and letters. Can you try logging into help.ea.com with the PlayStation credentials? Once you login with your credentials it should proceed to have you setup your EA name and should help connect you on your PS5. 

  • ElsTreys's avatar
    ElsTreys
    10 months ago

    I have the same issue. I do all the things like restart the WiFi and other . But when I do turn down console and then start the game it works. Thank you for the advice and support 

About UFC Franchise Discussion

Long-time player? Share your experience with the sport and the game franchise in our UFC Franchise community forum.4,106 PostsLatest Activity: 10 months ago