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Anonymous's avatar
Anonymous
9 years ago
Solved

Unable to connect to EA Servers

On the early access I am constantly unable to connect to EA Servers. The same exact thing used to happen with the most recent NHL game and the only way to fix it was to switch from wired to wireless and for whatever reason that worked, but I am not doing that again.

I am on XBOX One with a Comcast Router Cisco XB3 DCP3941T with a WIRED connection. Every settings test runs perfectly, NAT is open, multiplayer connection is good, etc. Every other game works fine. I've tried port stuff, restarting, rebooting console and router, restarting the game, redownloading my gamer tag, redownloading the game, etc etc all to no avail. NHL 16 was the EXACT same problem, though Madden worked fine.

Again, if I switch from wired to wireless it will work, but I am not going to pull my XBOX out of the furniture and unplug the Ethernet cable every time I want to play. There has to be a solution.

7 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @kooch66

    Your XB1 may be using a different connection from the wired one when connected wirelessly.

    If you are on a restricted network (University, corporate, military etc.) you may need to contact your network administrator in order to connect via your wired connection.

    Please see the following articles for connectivity info and troubleshooting:

    http://help.ea.com/article/connection-troubleshooting-basic/ 

              

    http://help.ea.com/article/connection-troubleshooting-advanced-xbox/
         

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thanks but I have tried all that stuff a million times...

    I am on a normal home network. I agree that there is a difference between the wired and wireless but it is ONLY with EA. Every other game works fine, NAT is open, multiplayer connection test is good, 180MB download, 15MB upload, etc etc EVERYTHING else is good besides EA...

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @kooch66

    Might I suggest you try a new ethernet cable? From what you are saying it sounds like your current one may be damaged.

  • I also have the same issue.
    Wireless mode, game works fine but on wired unable to connect to server.
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @Carteloz

    Hey can your try testing with a different cable?

    Also try connecting to a different physical port on your router.

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