Community ManagerCan you both try just pressing down on either analog stick (press like a button, not down towards yourself). This may correct the problem in the short term.
http://answers.ea.com/t5/Technical-Issues/Hitting-buttons-not-working/m-p/5487938#M1475
Additionally, you may want to update your controller(s):
http://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter
just bought the game today and the same problems are happening to me. i will be returning the game tomorrow. How could this not be fixed by now?
also, before you ask, i tried on 2 different controllers, both of which are updated and it still didnt work. not going to bother trying anymore things. its been almost 2 years since release and its still broken.
