Forum Discussion

jackkellybob's avatar
5 years ago
Solved

Why do you say that I have to buy the game I bought it already

Product: UFC 4
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID? BigballJohn
Can you tell us the date (MM/DD/YYYY) that you saw the bug? Today and yesterday
What time did you see the bug? (HH:MM AM/PM) All time
What is your time zone? GMT (UTC)
Which mode has this happened in? Other
Summarize your bug I just want to know that I own the game because I bought it why is it saying that I have to buy it I thought Early Access Matt I can play it early and not a trial. That is just a demo
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? By the game join EA access and then it says you have to buy it but I bought it already
What happens when the bug occurs? I don't want to pay trial I just want to play the game but I'll stop complaining if you guys give me 20 hours to play more
What do you expect to see? Just drop the [profanity removed] game you'll make a lot of money there is nothing out here thank you

Why is it saying that I have to buy the game when I bought it already I joined EA access I thought I can play it early not trial. But it is fun I just don't want it to mess up my pre-order it is a solid game can you guys also add the move list when you're playing online just so I can see how to throw nice good game

Edit: Removed profanity. Please keep the following rule in mind going forward:

Don't curse or swear. Don't try to get away with it by using symbols in place of letters, too. We all k*** what you're trying to s**.

Thank you,

-Aljo

  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @jackkellybob 

    If you used up all 10 hours, you'll need to wait until the game releases to keep playing. The full game isn't available with EA Access currently.

12 Replies

  • @EA_Aljo Yeah that’s what i’ve had to do since it’s not letting me download from the app it redirects me to the store where i have to download the trial but when it does download it says ‘you don’t own this game or app’
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @xbillz4x 

    Try going to the online store here. Do you see the option to download the trial? Also, I'm about to head out for the day and won't be back until Monday. If that doesn't work, I can continue to help with this tomorrow or you can contact an advisor by messaging @EAHelp through Twitter or opening a case here. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. 

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