Ideas

MrSwaggyD's avatar
MrSwaggyD
New Spectator
1 day ago

Apex coins not entering wallet after ourchasing

I purchased the 6,700 apex coin pack today for $79.99 but shortly after did not receive anything in my account wallet. I checked my bank account to confirm that the purchase went through and to no suprise it did. 

4 Comments

  • MrSwaggyD's avatar
    MrSwaggyD
    New Spectator
    12 hours ago

    I just logged back on to my account, they are now in my wallet. Thankyou for your help🙂

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    MrSwaggyD​,

    Just in case, could you check the services screen and let me know if it says 1 or 0 next to "Remaining"? You can get there by going to Settings > Account Management > Account Information > Service List > GAME.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey MrSwaggyD​,

    Sometimes it can take up to 24 hours for the transaction to finish processing, but hopefully they'll show up before then. What platform did you buy your coins on, exactly?

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