Ideas

TheKoswog's avatar
TheKoswog
Rising Rookie
11 days ago

Apex Legends Crash on Startup

Hello,

I am having a persistent crash when launching Apex Legends on Steam. The game does not reach the lobby screen and immediately triggers the Crash Report Handler.

The crash occurs every time on startup and generates new PACKER_xxxxxx.dmp files in the Temp directory. I have performed full system cleanup, reinstalled Easy Anti-Cheat, reinstalled Apex Legends, validated Steam files, cleaned the Temp folder in Safe Mode, and also checked system integrity (SFC / DISM). Nothing has resolved the issue.

I also analyzed the crash dump using WinDbg, and the crash points to:

Exception Code: c0000005 (Access Violation)  
Exception Address: 00007ffb0ec00000  
[Hardware-enforced Stack Protection]

Crash dump path example:
C:\Users\TheKoswo\AppData\Local\Temp\PACKER_2321187_12824.dmp

Despite reinstalling Easy Anti-Cheat, the game still fails to load at startup.

**Steps already tried:**
• Full reinstall of Apex Legends  
• Easy Anti-Cheat reinstall & repair  
• Steam file integrity check  
• Clearing AppData, Temp (even in Safe Mode)  
• Updating GPU drivers  
• Windows SFC /scannow  
• DISM Cleanup / RestoreHealth  
• No overlays, no background apps  
• BIOS and chipset updated

**System Info:**
Operating System: Windows 11  
Architecture: x64  
Game running through Steam  
Crash happens before reaching the main menu.

I am uploading the crash dump file and screenshots along with this report.

Please investigate this issue since the game is currently unplayable on my system.

If needed, I can provide more logs or run diagnostic tools.
Thank you.

Featured Places

Node avatar for Apex Legends Bug Reports

Apex Legends Bug Reports

Report bugs and see what the Apex Legends community is saying on this forum.Latest Activity: 29 minutes ago
2,762 Posts