After purchasing 100 APEX packs, I received a server error message when I tried to open them, and all 100 packs disappeared without being opened. Also, I used 150,000 Legend Tokens to upgrade, but th...
Ideas
I am writing to report a serious bug regarding my Apex Packs. I had saved up 100 packs and intended to open them in two batches of 50.
After opening the first 50, a bug occurred when I tried to open the remaining 50. The packs disappeared from my inventory, but I did not receive any rewards from them.
I received a reply from the official support team.
They told me:
"To better assist you, I am reporting this as a bug on your behalf. This will allow our game development team to investigate and work towards a resolution."
I’m glad to hear that! I’m looking forward to a positive outcome.
Don’t waste your time—they’re not helping. I’ve been waiting for a month, and 99 of my packages are gone.
Brother, I have the same problem. How do I contact the official support?
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