Ash character is locked
I wonder why my currently unlocked character is disabled? Is it disabled for everyone?
Ideas
I don't think this will solve your problem, but maybe you have this DLC enabled?
I think this ASH Locked bug started after they added this DLC, which is no longer available.
https://store.steampowered.com/app/3403260/Apex_Legends_Ash_Free_Unlock_Bundle/
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