I recently returned to Apex Legends along with 2 of the friends I played with before the seasonal format, and then again during season 12 and 13. They had played together again at some later point, b...
Ideas
Heya, doesn't seem to be fixed yet no. Sadly, it seemed like you got the average customer service from EA. I'd encourage you to contact customer support again and hope you get a more helpful employee. I tried contacting customer support about this later after getting no response on the forum, and the employee I got that time informed me that they're working on a blanket fix so that affected people like me could still get the comeback pass all at once.
Since it didn't get fixed with the launch of season 25, I'm thinking they won't fix it and hope people who were eligible for the comeback pass and didn't get it just forget about it.
There is a possible fix but it did not work for me, maybe it will work for you?
What the old Dev said to do was find an old skin from an old battle pass, equip on legend and leave game and comeback and it will synch again and might bring back the comeback pass. So i guess it forces it to synch. But i tried with 3 different skins and none worked for me.
I had grok on X do a deep dive research on talks of a fix and that is how i found it out. I dont have a direct link to the post but relayed info from Grok AI. That was the only talk of a fix it said. IDK good luck again!