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Account level reset and missing level rewards.
Hello, my account level has been reset and I do not receive any rewards for leveling up my account. I have started playing on this account around when Apex released, back when the game was available on Origin. When I stopped playing Apex (not sure of exact date/time) I am sure my account level was 100+, and in provided screenshot in EA app you can see I have at least 352 hours in the game. I wanted to get back to Apex around April 2024 on EA app. That's when I first noticed the level was reset but didn't make much of it because I again shelved the game until now. Now I dowloaded the game via Steam, gained a few levels and noticed that I can't receive any rewards for leveling the account. For example on provided screenshots you can see the balance of "Legend Tokens" does not change between levels 11 and 12. I don't think I lost any weapon/legend skins from what I can remember. This is the only account I have ever played Apex on.
Snowyxy
11 minutes ago Place Apex Legends Bug Reports
37Views
3likes
1Comment
Unable to Complete Parental Verification
Hello, I am encountering an issue with Apex Legends on Nintendo Switch. My EA account is set as an adult account, and it’s linked to my Nintendo account. I’ve had parental controls enabled on my Nintendo account for five years. When I try to play Apex Legends on Switch, I receive a message stating that “a parent or guardian must verify the account.” However, there’s no option to enter an email address, so I’m unable to complete the verification process. I suspect this might be a bug. Does anyone know how to fix this or what steps I can take to resolve the verification issue? Any help would be greatly appreciated.
whitefalcontheex
2 days ago Place Apex Legends Bug Reports
9Views
0likes
0Comments
Missing season 17 masters badge
as the title says. in season 17 i was masters, but my badge has disappeared
Toboas123
3 days ago Place Apex Legends Bug Reports
6Views
0likes
0Comments
My account started Platinum IV Season 24 Split 2 when I was Silver before
The last time my account has any activity was Season 19 where I played 118 ranked games ending with a rank of Silver II and in Season 18 it was Silver IV with 87 games played. Since then my season history shows no game activity for ranked or unranked from Season 20 - Season 23. My account is now showing that I'm ranked Platinum IV for Season 24 Split 2 with 0 ranked games played. My highest ranks were in Season 14-16 where I was mid Platinum but I wouldn't think that would put my rank start where it is especially with my Season 18 & 19 being silver. I currently can't play with any of my friends who were reset back to Bronze IV for the new split due to the rank disparity.
AHungryWhale
4 days ago Place Apex Legends Bug Reports
30Views
0likes
2Comments
Won a Solos Game - didn't get the Badge.
Won a solos game yesterday - didn't get the badge! Is it only me or is it a common issue? I mean, is it worth trying to get 20b in solos now??? It's not a difficult one, but if I would make 20b or 3k and not get a badge, I would be very disappointed. I, actually, want my badge to be present on my acc.
Darth_Avr
4 days ago Place Apex Legends Bug Reports
80Views
3likes
5Comments
Customs Lobbies stuck on "In Progress" After Matches
When doing Custom Lobbies and exiting a game, the progress gets stuck on "in progress" which means that we have to create a new Custom Lobby each time we want to start a game. The lobby won't let us begin a new game even though the game we just played is finished. We have tried several times with different people as host and it continues to do the same issue. This started happening when the new season came out. As well,, the final kill cameras are not working.
TheBatmanChick
4 days ago Place Apex Legends Bug Reports
91Views
2likes
2Comments
Individual account issuse
Hi, I received your email. The issue hasn't been resolved. I still have no access to any cosmetic features. I can't change any badges, skins, trackers etc... my metals and apex coins are glitching out and it will let me buy coins but I can't see them. It will only let me play the game. I still can't access the store, it says "store processing" but I can't click or buy anything, everything is glitching out. My battlepass also isn't moving it's stuck on lvl 26, and I've paid for the battlepass. This is an individual account issue. I've tried adding my account to a different console, I even added it on a pc, but the issue is still there. So this is something that you guys have to fix, nothing I can do will fix this, ive literally tried everything. I've put in alot of money on this game, and my account is a day 1 account. If it is at all possible please have someone call me; [Removed]. I would like to figure out what has happened to my account. [Removed phone number. Please be careful about what you share on a public forum - EA_QueenBee]
Rivxxi
5 days ago Place Apex Legends Bug Reports
5Views
0likes
0Comments
Apex item column and store cannot be opened
游戏任务进度、物品、货币等不会刷新，通行证进度也不会刷新。所有项目均为灰色，无法打开
zjmamazing
6 days ago Place Apex Legends Bug Reports
25Views
0likes
3Comments
Lobby glitch
Hello, I have an individual account bug on my account, thats been here for 6 days now. There are a couple other people online with this same glitch, and they say it's a "login server routing issue" and that cannot be fixed on my side. Ive tried EVERYTHING. It will only let me play the game. It won't access the store, legend locker, passes, event or my wallet. I can buy coins (and I have) but I can't see the money or use it because it's bugged so badly. I've also bought the battlepass, but since it's bugged it's stuck on lvl 26 and will not move. I've put in ALOT of time and money in this game. I would like to be able to access everything in Apex.
Rivxxi
8 days ago Place Apex Legends Bug Reports
7Views
0likes
0Comments
Young blood Pack Gives already onwed item
I opened a ''Young blood pack'' from the weekly "spark bonus" and was awarded the banner frame "exploration" wich i already owned from another bundle I purchased in the past. Further more, the pack did not count towards the completion of the "event". I am currently standing at 0 out of 10. Is that normal ? Is there a fix coming ?
Gerbitrax
8 days ago Place Apex Legends Bug Reports
167Views
2likes
1Comment

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level reset and missing level rewards.","conversation":{"__ref":"Conversation:conversation:12105764"},"id":"message:12105764","revisionNum":1,"uid":12105764,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5492975"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-04-15T08:08:02.386-07:00","lastPublishTime":"2025-04-15T08:08:02.386-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, my account level has been reset and I do not receive any rewards for leveling up my account. I have started playing on this account around when Apex released, back when the game was available on Origin. When I stopped playing Apex (not sure of exact date/time) I am sure my account level was 100+, and in provided screenshot in EA app you can see I have at least 352 hours in the game. I wanted to get back to Apex around April 2024 on EA app. That's when I first noticed the level was reset but didn't make much of it because I again shelved the game until now. Now I dowloaded the game via Steam, gained a few levels and noticed that I can't receive any rewards for leveling the account. For example on provided screenshots you can see the balance of \"Legend Tokens\" does not change between levels 11 and 12. I don't think I lost any weapon/legend skins from what I can remember. This is the only account I have ever played Apex on. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"955","kudosSumWeight":3,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12102713":{"__typename":"Conversation","id":"conversation:12102713","topic":{"__typename":"IdeaTopicMessage","uid":12102713},"lastPostingActivityTime":"2025-04-14T04:53:01.486-07:00","solved":false},"User:user:5491327":{"__typename":"User","uid":5491327,"login":"whitefalcontheex","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5491327"},"IdeaTopicMessage:message:12102713":{"__typename":"IdeaTopicMessage","subject":"Unable to Complete Parental Verification","conversation":{"__ref":"Conversation:conversation:12102713"},"id":"message:12102713","revisionNum":1,"uid":12102713,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5491327"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-04-14T04:53:01.486-07:00","lastPublishTime":"2025-04-14T04:53:01.486-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I am encountering an issue with Apex Legends on Nintendo Switch. My EA account is set as an adult account, and it’s linked to my Nintendo account. I’ve had parental controls enabled on my Nintendo account for five years. When I try to play Apex Legends on Switch, I receive a message stating that “a parent or guardian must verify the account.” However, there’s no option to enter an email address, so I’m unable to complete the verification process. I suspect this might be a bug. Does anyone know how to fix this or what steps I can take to resolve the verification issue? Any help would be greatly appreciated. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"625","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12101223":{"__typename":"Conversation","id":"conversation:12101223","topic":{"__typename":"IdeaTopicMessage","uid":12101223},"lastPostingActivityTime":"2025-04-13T11:40:20.556-07:00","solved":false},"User:user:5490319":{"__typename":"User","uid":5490319,"login":"Toboas123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/34030980/416x416.PNG"},"id":"user:5490319"},"IdeaTopicMessage:message:12101223":{"__typename":"IdeaTopicMessage","subject":"Missing season 17 masters badge","conversation":{"__ref":"Conversation:conversation:12101223"},"id":"message:12101223","revisionNum":1,"uid":12101223,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5490319"},"metrics":{"__typename":"MessageMetrics","views":6},"postTime":"2025-04-13T11:40:20.556-07:00","lastPublishTime":"2025-04-13T11:40:20.556-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" as the title says. in season 17 i was masters, but my badge has disappeared ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"77","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12094922":{"__typename":"Conversation","id":"conversation:12094922","topic":{"__typename":"IdeaTopicMessage","uid":12094922},"lastPostingActivityTime":"2025-04-12T10:34:51.233-07:00","solved":false},"User:user:5486524":{"__typename":"User","uid":5486524,"login":"AHungryWhale","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/17935585/416x416.JPEG"},"id":"user:5486524"},"IdeaTopicMessage:message:12094922":{"__typename":"IdeaTopicMessage","subject":"My account started Platinum IV Season 24 Split 2 when I was Silver before","conversation":{"__ref":"Conversation:conversation:12094922"},"id":"message:12094922","revisionNum":2,"uid":12094922,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5486524"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-04-10T20:37:52.587-07:00","lastPublishTime":"2025-04-11T20:01:37.726-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The last time my account has any activity was Season 19 where I played 118 ranked games ending with a rank of Silver II and in Season 18 it was Silver IV with 87 games played. Since then my season history shows no game activity for ranked or unranked from Season 20 - Season 23. My account is now showing that I'm ranked Platinum IV for Season 24 Split 2 with 0 ranked games played. My highest ranks were in Season 14-16 where I was mid Platinum but I wouldn't think that would put my rank start where it is especially with my Season 18 & 19 being silver. I currently can't play with any of my friends who were reset back to Bronze IV for the new split due to the rank disparity. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"691","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12090588":{"__typename":"Conversation","id":"conversation:12090588","topic":{"__typename":"IdeaTopicMessage","uid":12090588},"lastPostingActivityTime":"2025-04-12T09:37:07.378-07:00","solved":false},"User:user:5341620":{"__typename":"User","uid":5341620,"login":"Darth_Avr","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/42958725/416x416.JPEG"},"id":"user:5341620"},"IdeaTopicMessage:message:12090588":{"__typename":"IdeaTopicMessage","subject":"Won a Solos Game - didn't get the Badge.","conversation":{"__ref":"Conversation:conversation:12090588"},"id":"message:12090588","revisionNum":1,"uid":12090588,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5341620"},"metrics":{"__typename":"MessageMetrics","views":80},"postTime":"2025-04-09T06:27:15.012-07:00","lastPublishTime":"2025-04-09T06:27:15.012-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Won a solos game yesterday - didn't get the badge! Is it only me or is it a common issue? I mean, is it worth trying to get 20b in solos now??? It's not a difficult one, but if I would make 20b or 3k and not get a badge, I would be very disappointed. I, actually, want my badge to be present on my acc. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"312","kudosSumWeight":3,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12063102":{"__typename":"Conversation","id":"conversation:12063102","topic":{"__typename":"IdeaTopicMessage","uid":12063102},"lastPostingActivityTime":"2025-04-11T12:52:23.968-07:00","solved":false},"User:user:2657942":{"__typename":"User","uid":2657942,"login":"TheBatmanChick","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:2657942"},"IdeaTopicMessage:message:12063102":{"__typename":"IdeaTopicMessage","subject":"Customs Lobbies stuck on \"In Progress\" After Matches","conversation":{"__ref":"Conversation:conversation:12063102"},"id":"message:12063102","revisionNum":1,"uid":12063102,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:2657942"},"metrics":{"__typename":"MessageMetrics","views":91},"postTime":"2025-03-29T19:05:06.382-07:00","lastPublishTime":"2025-03-29T19:05:06.382-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When doing Custom Lobbies and exiting a game, the progress gets stuck on \"in progress\" which means that we have to create a new Custom Lobby each time we want to start a game. The lobby won't let us begin a new game even though the game we just played is finished. We have tried several times with different people as host and it continues to do the same issue. This started happening when the new season came out. As well,, the final kill cameras are not working. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"466","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12094394":{"__typename":"Conversation","id":"conversation:12094394","topic":{"__typename":"IdeaTopicMessage","uid":12094394},"lastPostingActivityTime":"2025-04-11T01:37:31.224-07:00","solved":false},"User:user:5480726":{"__typename":"User","uid":5480726,"login":"Rivxxi","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5480726"},"IdeaTopicMessage:message:12094394":{"__typename":"IdeaTopicMessage","subject":"Individual account issuse","conversation":{"__ref":"Conversation:conversation:12094394"},"id":"message:12094394","revisionNum":2,"uid":12094394,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5480726"},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-04-10T14:18:58.575-07:00","lastPublishTime":"2025-04-11T01:37:31.224-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I received your email. The issue hasn't been resolved. I still have no access to any cosmetic features. I can't change any badges, skins, trackers etc... my metals and apex coins are glitching out and it will let me buy coins but I can't see them. It will only let me play the game. I still can't access the store, it says \"store processing\" but I can't click or buy anything, everything is glitching out. My battlepass also isn't moving it's stuck on lvl 26, and I've paid for the battlepass. This is an individual account issue. I've tried adding my account to a different console, I even added it on a pc, but the issue is still there. So this is something that you guys have to fix, nothing I can do will fix this, ive literally tried everything. I've put in alot of money on this game, and my account is a day 1 account. If it is at all possible please have someone call me; [Removed]. I would like to figure out what has happened to my account. \n [Removed phone number. Please be careful about what you share on a public forum - EA_QueenBee] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1139","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12092313":{"__typename":"Conversation","id":"conversation:12092313","topic":{"__typename":"IdeaTopicMessage","uid":12092313},"lastPostingActivityTime":"2025-04-10T00:37:09.150-07:00","solved":false},"User:user:5485083":{"__typename":"User","uid":5485083,"login":"zjmamazing","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5485083"},"IdeaTopicMessage:message:12092313":{"__typename":"IdeaTopicMessage","subject":"Apex item column and store cannot be opened","conversation":{"__ref":"Conversation:conversation:12092313"},"id":"message:12092313","revisionNum":1,"uid":12092313,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5485083"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-04-09T20:43:50.095-07:00","lastPublishTime":"2025-04-09T20:43:50.095-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 游戏任务进度、物品、货币等不会刷新，通行证进度也不会刷新。所有项目均为灰色，无法打开 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"44","kudosSumWeight":0,"repliesCount":3,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12088718":{"__typename":"Conversation","id":"conversation:12088718","topic":{"__typename":"IdeaTopicMessage","uid":12088718},"lastPostingActivityTime":"2025-04-08T11:04:09.634-07:00","solved":false},"IdeaTopicMessage:message:12088718":{"__typename":"IdeaTopicMessage","subject":"Lobby glitch","conversation":{"__ref":"Conversation:conversation:12088718"},"id":"message:12088718","revisionNum":1,"uid":12088718,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:5480726"},"metrics":{"__typename":"MessageMetrics","views":7},"postTime":"2025-04-08T11:04:09.634-07:00","lastPublishTime":"2025-04-08T11:04:09.634-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I have an individual account bug on my account, thats been here for 6 days now. There are a couple other people online with this same glitch, and they say it's a \"login server routing issue\" and that cannot be fixed on my side. Ive tried EVERYTHING. It will only let me play the game. It won't access the store, legend locker, passes, event or my wallet. I can buy coins (and I have) but I can't see the money or use it because it's bugged so badly. I've also bought the battlepass, but since it's bugged it's stuck on lvl 26 and will not move. I've put in ALOT of time and money in this game. I would like to be able to access everything in Apex. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"686","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12071652":{"__typename":"Conversation","id":"conversation:12071652","topic":{"__typename":"IdeaTopicMessage","uid":12071652},"lastPostingActivityTime":"2025-04-08T07:35:28.710-07:00","solved":false},"User:user:3779953":{"__typename":"User","uid":3779953,"login":"Gerbitrax","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:3779953"},"IdeaTopicMessage:message:12071652":{"__typename":"IdeaTopicMessage","subject":"Young blood Pack Gives already onwed item","conversation":{"__ref":"Conversation:conversation:12071652"},"id":"message:12071652","revisionNum":1,"uid":12071652,"depth":0,"board":{"__ref":"Idea:board:apex-legends-bug-reports-en"},"author":{"__ref":"User:user:3779953"},"metrics":{"__typename":"MessageMetrics","views":167},"postTime":"2025-04-01T10:26:12.786-07:00","lastPublishTime":"2025-04-01T10:26:12.786-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I opened a ''Young blood pack'' from the weekly \"spark bonus\" and was awarded the banner frame \"exploration\" wich i already owned from another bundle I purchased in the past. Further more, the pack did not count towards the completion of the \"event\". I am currently standing at 0 out of 10. Is that normal ? Is there a fix coming ? 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