Cross-progression : Lost account

Update:

I contacted EA again for the nth time. 
I’m not sure they understood my situation well, but according to the advisor I received, he asked me to wait 24 hours and then check if my progress has arrived on my account. If it not there, I will have to contact them again.

I linked my PSN account to my initial EA account but nothing does.
I reopened my file with EA support. I hope they will manage to find a solution for me to recover all my progress.

Thank you for your help 🙏

If previously, that first time, you'd already relinked your PSN account to get the cross progression, then that wouldn't have worked, because, as already mentioned, the progress is linked to the EA account, not the PSN account. So what needs to be found isn't your PSN account, but the EA account you had originally linked that PSN account to.

We can't help with finding account information here in the forum as we don't have access to accounts here. Support can try to help you find that original EA account and the linked progress, so you can try and link your PSN account to that again.

Thank you for your responseEA_Pythia​ 

The first time I linked my account, the cross progression didn’t work, that’s why I unlinked it to link it to a new account.

I just did as you told me. My account is indeed linked but I do not see the link in the EA application. I launched Apex and only have the progress of my Steam account. 

Could you find my PSN account in your servers?

Thank you 🙏

Hello CallMeMenka​,

if you unlinked your PSn account and linked it to a new EA account, you will have to relink the PSN account to the original EA account again as progress is linked to the EA account and not the PSN account. It's not possible to transfer progress from one EA account to another.