Diamond Batch of Season 12 were lost by Cross-progression
I contacted EA Help and was told to describe the problem here. I am an engineer myself, so I understand the complexity of the situation. I will describe the problem in as much detail as possible and I hope you will do your best to solve the problem. When I cross-progressed, the holospray and weapon charms were retained, but only the batch was bronze. The situation can be seen in the attached file. environment I originally played on Switch and PC Steam. The game progressed better on Switch, and all billing, etc. was done on Switch. buggy situation I was online at the time of the cross-progression starting. After updating the game on PC Steam and launching it, the cross-progression screen appeared. At this time, the Switch had not been touched for several months and was offline also when the cross-progression was run. And as you know, after the cross-progression was executed, all data on the account was lost. (At the time, there was a fatal bug that caused all data to disappear after executing a cross-progression.) A patch has since been released to fix that bug, but I only played a few matches between the time I lost the data and the time it was fixed. I also played the ranks, but I think they stopped at Bronze. And after the corrective patch, I saw that most of the data was back, but only the batch remained bronzed. What I found a little odd was that when I lost my diabatch, the Season 12 batch showed up in bronze and with a lock mark. This lock mark, as you know, indicates that the batch has not yet been acquired in the first place and cannot be equipped, but for some reason, when I clicked on it, I was able to equip it. Furthermore, once equipped, the batch was displayed as diamonds. After playing a few games, the equipment would unequip itself, but in the meantime, it behaved normally, except for the odd situation where it was wearing a locked bronze batch. This situation continued until the unearned rank batch stopped showing up. Currently, the lock has been removed and the batch is now earned, but it is still bronze.
RANKES POINTS
I played a game of ranked in a diamond 4 lobby and I got 137RP total however, I only got 68 Rp and the other 69 Rp did not go into my Diamond three rank. I had 3 kills = 54Rp with 2 assists = 36Rp with 3 Participations and 3x50%= 1.5 and that’s 27Rp witch equals 112Rp total. I had a top five streak of 3/5 witch is 20Rp = 132Rp and had placement of 3rd place that left me at 70 Rp witch equals 202Rp minus the cost of entry of diamond 4 witch is -65 witch equals 137Rp. I don’t know if it’s only for me but this has happened three times now and I would like the issue resolved. Thanks for your time.
Battle Pass Progression
I bought the Ultimate+ Battle pass the other day and when I logged in it showed that I didn't own the pass. I went for Help, and they manually gave me the pass but now once I progress through the pass it shows I unlocked levels but when I check it's not in my inventory. Need Help asap