False-Positive ban wave
I recently got banned over an above average Wildcard game - 25 kills, 7000 damage. I had multiple 18-22 kills games so far this season i don't know why a random 25 it would trigger anything despite h...
Ideas
EA_LunardustCat
Community Manager
Community ManagerSorry to hear about your situation. You’re absolutely welcome to submit another appeal. A separate appeal will be reviewed by a different member of the Terms of Service team, so that subsequent appeals are considered with a fresh set of eyes.
When reviewing account bans or suspensions, the dedicated team goes back through the relevant logs and records. In other words, they do not rely only on the information provided in the appeal itself, but instead compare it against the full records available in the system.
I do hear the feedback from those who would like more detail in ToS replies, and I’ll pass that along. That said, the team also has to avoid sharing details that could give cheat developers useful information for working around detection.
And just to clarify, under the Apex Legends rules, cheating can include, but isn’t limited to, using third-party software, like aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players:
- performing in-game exploits and abusing glitches or bugs
- stat padding (abusing game features the way they aren’t supposed to be used to artificially stack scores)
- using software or cheat tools that disconnect other players from the EA servers
- Teaming up and playing with other players who are using cheats or hacks.
i didn't do any of these things and was falsely banned for gameplay enhancement. appeal denied. i have never cheated or downloaded anything that would flag me as doing so. My appeal being denied with no proof is an absolute joke because i know i was not cheating. I know if i did another appeal it would be denied because it was denied the first time with no proof/explanation from the EA team. It feels like a losing battle. i was 100% falsely banned. i did not even get an email about my ban. I just logged in and my account was locked. Found out in penalty history. The whole situation is just very unfair.
I am in the same boat, I have been playing since launch and this season was my worst ever. I was getting slammed in ranked and having a K/D of like 1. This doesn't make any sense nor do we get any reason. Over 5k hours on this game and suddenly I'm "cheating" while doing so bad, worst part is, that same day I had purchased apex coins to get Axle's skin, what a joke.
Basically...
There is something very flawed in the system if even the Hideouts are well aware of it due to pro players getting banned for doing a casual Solo Q to Masters. We're lost causes as we're never going to get unbanned but i just hope they figure it out for future players. Unfortunately, the only people who stand a chance are content creator with "recorded" evidence which is unrealistic for most of us.
I know that the intentions are good but on the next Respawn cheater report on X or EA i see, i'd be extremely skeptical of the numbers. There will undoubtedly be large percentage of cheaters in the report but also greatly inflated by people who drop 20 kills in Ranked or 20-30 kills in Wildcard.
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