False-Positive ban wave
I recently got banned over an above average Wildcard game - 25 kills, 7000 damage. I had multiple 18-22 kills games so far this season i don't know why a random 25 it would trigger anything despite h...
Ideas
Can i please get my account back, your anti cheat system did a false ban which everyone now know is happening with recent twitter posts. I have months of livestream footage on my twitch of dying to cheaters every day. I report cheaters daily and I get ban while the actual cheaters are still running around on console.
My evidence of what happened: https://www.youtube.com/watch?v=KJkY9IoguKQ&t=70s
Try EA_LunardustCat but i doubt he can help you either. He's the only one that seem to care about the apparent issue but unfortunately not in a position to help us.
Send an appeal, if it gets denied, it is hopeless. Sorry to hear yet another legitimate player bites the dust. Looks like a trend this season... At this point, i highly doubt there is any human intervenience behind the appeals and its just automated rejection system but give it a shot, you may be among the 1 in a million who gets attention because you have some recorded evidence as a content creator.
It perhaps time to quit the game. Personally, i don't like the idea of creating a new account, start from level 1, invest time and money just to be used as a statistic for Twitter and then ghosted by support.
EA_LunardustCatCommunity Manager
CMs don’t have access to the ToS enforcement tools, logs, or anti-cheat data, so we can’t speculate on what specifically triggered an anti-cheat action. The only recommendation I can give is to continue appealing through the appropriate channel.
I understand that receiving similar template responses can make the process feel automated, but there are human reviews involved behind the scenes.
I’m sorry, but as a CM, I also play a role in standing behind the integrity and authenticity of our anti-cheat system. As you may have noticed, there are cases where appeals are successful, which shows that the review process does take place.
I also understand that players who persist with multiple appeals usually do so because they genuinely believe in their case.
At the same time, there are many possible situations that can lead to enforcement actions — for example, shared devices, unknowingly playing with cheaters, or other circumstances that players may not fully realize.
On social media, it can seem like many people are experiencing “the exact same issue,” but in reality, we don’t truly know each individual case. As anti-cheat systems continue to evolve, they are also able to detect newer cheating methods that may not have been detectable before. If something wasn’t detected in the past but is detected now, that would not be considered a false ban.
Even if that was the case, i don't see how having an external program like FanControl, Nvidia Profile Inspector, a BIOS setting that may be turned off/on (speculatively) grants for a "Permanent penalty" if the anti-cheat randomly flags it out of nowhere and there is no one with access to the log files as you said that could collaborate players and tell them "briefly" what went wrong.
A reasonable solution would be to not let them into the game with a warning and a suggestion of what the cause could be, as other titles do until resolved/system is polished, instead of wiping their entire account over a false flag.
As for people being unbanned, i am aware of 2 people personally, both Japanese, both content creators which is a needle in a haystack among the tons of falsely banned accounts of regular people, some claim they haven't even played the game in months and log into a banned account.
And of course we persist with multiple appeals, i don't just believe in my case, i am 100% certain. If i was a cheater of any kind i wouldn't write essays on here, i wouldn't waste time to read about people being banned on Twitter and Reddit, speculations of causation nor try to get myself unbanned if i had any suspicion it could be on my end.
I rule out peripheral softwares because they're web based on my gear so there shouldn't be any suspicious 3rd party files clogging the Anti-cheat.
A common theory among the japanese players seems to be USB related, unplugging/plugging a device which sounds absurd but at the same time, as a mouse and keyboard player i often have to plug my wireless mouse mid match to charge.
I understand that the ToS team cannot and will not fully disclose everything but at the same time having some brief exchange with what it feels like "a real human being" instead of the exact same automated email would be great for the players.
e.g. "Hey your TPM 2.0 is disabled, please turn it on" or whatever. Just as an example, i don't know if they can or cannot detect what Windows version you're on and what settings are enabled/disabled.
I know there are some reasonable flaws in this logic as you've explained why that wouldnt work, it'd help cheaters to find loopholes etc but at the same time is sucks so much for the end-user to have no clue what triggered an issue in the first place nor how to resolve it especially right now as it is not an isolated case and the ToS team is likely flooded with countless cases they have to deal with. I even considered giving Live Support a shot but when i saw automated chatbot with generic questions i gave up as it was yet another dead-end road.
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