I recently claimed the free and paid subscription rewards for Season 25 on Twitch, and seem to be missing the "Catnapped" weapon charm as well as the "Bulls Eye" Bocek skin. All other rewards appeare...
Ideas
EA_Mako
Community Manager
Community ManagerStatus changed:
Under Investigation
to Under Investigation
Hey everyone, thanks for the reports!
This issue is on our radar, but I wanted to confirm that if you had not received this charm, our advisors may need to help get it added to your account at this point.
If you've already spoken with them previously without any luck, they may have needed some additional updates on the situation before this was available to add.
Please reach out to support directly if this is still missing so they can take another look, thank you.
Hi EA_Mako, is this issue being still being looked at? I've tried contacting support now twice and both times my issue was marked as "resolved" with no communication from their end. The live chat also seems to be unreachable. I feel like I can try again at a later time, but is there any other way I can reach someone about this? Thank you.
Advisor told me they aren’t able to do anything as the drop was over a week ago
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