Ideas

New Spectator

9 days ago

Potential Bug: No Heirloom Shards Received (Playing Since Pre-Season)

Hello EA Support Team, I am reaching out to request an account review regarding the Heirloom Shard drop rate on my profile. I have been a dedicated and active Apex Legends player since the pre-s...

crashing

OldTreeCreeper

Hero+

9 days ago

Hi MustafaTarekH

Its likely you have made a miscalculation on the Apex pack count, as the granting of shards is guranteed and automatic on the opening of the 500th pack. There's no manual way to check the count atm.

Full info on the free heirloom shards here:

where-are-my-heirloom-shards

I keep a manual count on a note on my phone, currently 209 of the 500.

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