Problem with the eu servers

To Whom It May Concern,

I am writing to report a recurring technical issue with Apex Legends. During ranked matches, the game consistently crashes and displays an error, causing me to disconnect.

Due to these server-side stability issues, I have received a temporary ban and lost 192 Ranked Points (RP). I request that you investigate these crashes and restore the 192 RP to my account. Additionally, I seek guidance on resolving these crashes to prevent further penalties.

I look forward to your prompt assistance.