Ideas

Grass8373's avatar
Grass8373
New Spectator
1 year ago

Still not crediting Apex Coins to account after purchase 6 years later.

I have been buying apex coins for a few days now, they don't give me the coins to my account. I then have contacted them multiple times so they can manually add them to my account. BUT they can't manually add them to your account until 24 hours have passed since you've made the purchase. Soooo basically when you buy apex coins, you have to wait 24 hours, then you have to use this terrible website to reach the chat with an EA employee, then you will finally get your apex coins. AND another thing they can't give you a refund on your money until the apex coins have been added to your account so they can remove them and give you your money. PIECE OF GARBAGE COMPANY 6 YEARS LATER STILL HAVEN'T FIXED THE ISSUE.

1 Comment

  • The reason for the 24 hour hold is because it's quite common for banks to take some time to process payments. This is quite common for other games as well, and in some cases, the processing of the payment could take longer than 24 hours.

    They can't exactly start a refund process for coins of which the purchase is still being processed.
    Are you purchasing these coins directly via EA or are you using Steam Wallet Funds to purchase the Apex Coins?

    If you are always buying it directly via EA, and you have been experiencing this issue for a long time, then I think it would be a good idea to contact your bank and ask if their payments are being processed properly to EA and if it actually is taking a longer time for those to be processed.

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