Still not getting Heirloom

Hi :)! Hope y'all have a good day! Just writing this message coz I'm still not getting any heirloom on my since day 1 account :(. I truly love this game, it's just sad that I see many people that they even getting many heirlooms in their smurf accounts. Mine still doesn't have any even if I'm playing it always. Please give me a chance to get a heirloom :(.