Ideas

UzoBuzo's avatar
UzoBuzo
New Spectator
16 days ago

Unusual Crash

i was playing the game regullarly with no lag or hardware load, casually as usual when the game froze for half a second and then closed with a crash window showing up:

commandline: "C:\Program Files (x86)\Steam\steamapps\common\Apex Legends\r5apex_dx12.exe" -steam -game R2

title: Fatal Error - Engine Error

error: [DXGI_ERROR_DEVICE_REMOVED] : 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.

this kind of crash message have never happend to me before and Ive never seen it anywhere else

2 Comments

  • Same thing happens to me but like every 4-10 matches... for some reason, sometimes even with only 10min of playing, its anoying, some times like the WHOLE WINDOWS Crashes because of that, like no blue screen nothing its like the audio freezes, black screen etc like the kernel froze too for some reason, and i need a manual restart to do something...

  • Pl have a look at the below thread and the very helpful EA_Mako​ 's advices. I had a similar entire pc crash on a Dell alienware laptop. There was a loud screeachy noise on crash.

    apex-legends-technical-issues-random-full-system-crash

    My Dxdiag file showed specifically a Dell Support access violation crash - c0000007.

    My Dell is out of warranty now so I disabled and uninstalled Dell support, telemetry and optimiser. I noticed these were running as background services too, so I disabled any from running in the background (and other stuff too). I can get updates through Dell update. I had previously removed the Alienware stuff.

    This lead me to look at the background services again. I had previously removed loads of bloat, but i found more that took up smaller bits of memory and removed or permanently stopped them from running in the background, like films & tv, phone and anything else i didnt need, easy enough to do if you know how to use msconfig and powershell.

    Seems to be running fine now, fingers crossed.

    Hope this helps.

    Ps: another thing that cause a problem for me in the past was windows was set to put the hd to sleep after 20 min. This came in an update. Set it to never. 

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