Ideas

I have never received my compensation as free Battlepass (EA App launch day bug)

I'm reaching out because I was supposed to receive the free Battle Pass that was offered due to the launch issues with the EA App / Launcher and EA Play. During the release days, I was unable to launch Battlefield 6 properly because of those problems, and EA confirmed that affected players would receive a Battle Pass as compensation.  However, I still haven’t received mine.  Could you please check my account and help me resolve this?

24 Comments

  • Techhit's avatar
    Techhit
    Seasoned Newcomer
    4 days ago

    Same here.  Deliver on your promise EA

  • SoNiCxFuSioN's avatar
    SoNiCxFuSioN
    New Spectator
    4 days ago

    Same here, I contacted EA support and they suggested reporting it on the official forums and I came across this post. Odd, I would have thought that they could just either fix it or let me know what teams are working on it, not just report it on the forums lol.

    Reddit post: https://www.reddit.com/r/Battlefield6/comments/1oifuvi/werent_we_supposed_to_get_the_battle_pass_for_free/?sort=confidence

  • ALLINEEDISKILL's avatar
    ALLINEEDISKILL
    New Spectator
    4 days ago

    Me too. It should be easy to see if we pre-ordered the game on the EA App. 

  • Metallicat95's avatar
    Metallicat95
    Rising Spectator
    4 days ago

    For me too, plus no daily login rewards. Nor any in game messages at all until the season 1 set.

  • LycanGears's avatar
    LycanGears
    Seasoned Rookie
    4 days ago

    Got nothing, two cases opened for over two weeks, no proper resolution from the support..

  • Dyc1114's avatar
    Dyc1114
    New Spectator
    4 days ago

    Never got my compensation either.......please respond :(

  • Garuda-Actual's avatar
    Garuda-Actual
    New Spectator
    3 days ago

    My second support ticket that I sent in was immediately closed after a half-assed response of "checking your inbox in the main menu, otherwise, we cannot give out in-game rewards to players" so that there just proved to me we will never receive these rewards. If this was fixed, that'd be great, but there'd need to be a second uproar of people asking for another rollout of boosters.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 days ago

    There is something realy weird about this compensation. I did not recieve any compensation, today i finally recieved an email about the compensation and it should be in my inbox. BUT nothing in my inbox (ingame). I contact EA Hellp Chat (again) , and the advisor told me this rollout was already done, and everyone who did not recieve compensation is not eligible to recieve any ?

     

    Hi Rokebo,

    The EA app issue that stopped players from accessing Battlefield 6 has been fixed. Thanks for your patience while we worked on it.

    Anyone impacted by this issue should now have rewards in their inbox. Impacted players got: 

    12 Hardware
    12 Career 60-minute Boosters
    full access to a Season 1 Battle Pass. 

    If you bought the Phantom Edition, you’ll get Season 2’s full Battle Pass. 

    To check your inbox, select the EA logo in the bottom-right of the main menu, then choose the Inbox tab. 

    You’ll find everything but your Battle Pass in your inbox. You don’t need to do anything to access your Battle Pass—it’ll become available when your Season launches.

    Our advisors can’t give additional details or any in-game items relating to this outage. 

    Follow @Battlefield for more updates: https://x.com/Battlefield/

    Thanks,

    EA Help

    So nothing visible at my booste menu and also no message in my ingame inbox?
    But people who refunded money from EA during this EA APP OUTAGE , and did goto to Steam and did buy BF6 at Steam did got compansation?!
    What is going on here ?
    Anyone else with this similair situation/issue ?

  • Sajf1k's avatar
    Sajf1k
    New Spectator
    3 days ago

    I only got those xp boosters but battlepas no

  • SmileKnight's avatar
    SmileKnight
    New Traveler
    3 days ago

    +1
    I only received a reward xp boosters, but battlepas no -_-

  • LT_Grub3r_PT's avatar
    LT_Grub3r_PT
    New Spectator
    3 days ago

    I did not received any compensation at all. Waiting for a response.

  • CookieDoh6's avatar
    CookieDoh6
    Seasoned Spectator
    3 days ago

    Same repeated response. Pretty disgusted how its being treated. If they just apologized and didn't promise any compensation I would have been fine with that. Customer satisfaction does not exist with EA 

  • tepusen4bb's avatar
    tepusen4bb
    New Spectator
    3 days ago

    Joke of a company men, I have the same issue and they didn’t do anything via chat, when treating the user directly Ea still Ea no matter how good the game is

  • ImGusFring's avatar
    ImGusFring
    New Spectator
    3 days ago

    Same issue on my end, no boosters or free pass, a friend of mine is also having the same issue and we both attempted to play on launch day via the ea app. Talking to live chat I was just told repeatedly to wait and it will be fixed which I didn't believe anyway, clearly just wanted to end the chat ASAP.

  • Crusher1559's avatar
    Crusher1559
    Seasoned Newcomer
    3 days ago

    Exactly my problem and no rewards got..Scam

  • PatheticMe's avatar
    PatheticMe
    Seasoned Spectator
    20 hours ago

    We were sitting for hours trying to figure a way into the game on launch. 
    All my friends have recived free battlepass and 20+ xp tokens, i have gotten nada.
    Tried to talk to a guy at support and asked if it was because i managed to join a portal server for 30sec were everyone was out of bounds and died after 10 sec, but he said it was not and they are working on identifying everyone that they need to reimburst for the launch issue. 
    Still, battlepass is out, i ahve not even recived my tokens or my battlepass. 
    I will not be buying the battlepass and i am very frustrated and angry with this as i saved up to buy the game and my plan was to use each battlepass to unlock the next but now im behind already and all i got for submiting a ticket is the email i recived thats attatched.

     

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