Promotional BF6 Twitch Drop Rewards Missing In Game For Countless Players
I along with countless other players have been experiencing and reporting an issue with BF6 Twitch drop rewards. I have had all of my rewards show up in game (Phantom Edition and pre order bonuses, Beta participation rewards, launch day Twitch drop rewards) but not the August Twitch rewards (Imperial soldier skin, Landslide skin, etc.). I have my EA and Twitch accounts properly linked and the rewards were claimed in time in my twitch account yet they still show as locked in game (I have ample proof of this as well.) I have attempted to contact EA "support" multiple times now with all the necessary details (The campaign name, date, and linked account details) as the official EA help page for missing Twitch rewards instructs us, the customer/player, to do so.
However EA "support" not only didn't ask for these details, let alone even acknowledge them when I would provide them in chat, they told me that the issue is known and there is nothing they could do to help as it's already been passed along to their "Dedicate team of special" (That's not a typo, that's verbatim) directing me to this forum via a copy and paste paragraph with a link attached to cry into the void about this bug and "Upvote similar posts with issues similar to mine" as if it would directly resolve the bug that clearly COUNTLESS players have been and still are actively reporting with no response or acknowledgment to the issue whatsoever.
I have seen countless players reporting this bug not only here, the EA forums, but on X, Reddit, YouTube, Facebook, Instagram... I could go on. On top of all of that EA "support" would intentionally ignore the questions I was asking via the chat box, I had to ask a question SIX TIMES before I got a half baked (and nonsensical) answer in broken English. EA "support" advised me to go to TWITCH and inquire about this bug despite the fact that Twitch's official policy clearly states that any issues/ bugs receiving Twitch drop rewards is fully the responsibility of the game developer and the customer support of the impacted game's company and said company needs to be contacted for a fix as it is an issue on their side.
After directing me to this forum my chat with EA "support" was prematurely disconnected while I was clearly still asking questions about these missing Twitch rewards and I was clear with the fact that I was not ready to disconnect the chat as my concerns had not been fully addressed yet. I was attempting to ask how I could escalate the issue further beyond the EA "support" chat box since all speaking with them got me was copy and paste lines that were clearly being sent to me off of a script, I could tell this because all of the EA representatives sent me the exact same responses and phrases to my questions, even the "Trust me I hear you're frustration and can relate, I am a gamer too and understand what it's like", line, which looses any weight once you hear it from several representatives and realize it is a cookie-cutter line they are instructed to use when they sense any (justified) frustration from the customer.
In conclusion, the cherry on top and what is the biggest slap in the face for me is that EA/Dice are rolling out ANOTHER Twitch drop promotion for the "Redsec" Battle Royale mode and this Twitch event starts today 10/28/25. EA/Dice are already starting another Twitch drop reward promotion when endless players are contacting EA "support" about their missing Twitch rewards from AUGUST clearly due to a bug, yet our reports are falling on deaf ears with not as little as a statement confirming a fix for the players who spent 4+ hours of their time (and some players hard earned money) earning these rewards that they were promised would be in game at launch day, which they have yet to see.
To say I am appalled with EA/EA "support's"/ Dice's handling of this situation is a severe understatement. EA needs to speak on this issue and grant us players what was promised and what we earned from participating in these Twitch drops, ESPECIALLY now that they're already rolling out new ones while players haven't even gotten theirs from 2 1/2 months ago. This is a matter I will continue to present in these forums as I know I am not the only one being impacted, and as of now for all I know this is the only way to go about presenting this mishap which is a serious system flaw in and of itself.
