I am a Phantom Edition owner, and I was having issues at launch for the game. I could not play for 7 hours at launch on the EA app. According to the official Battlefield X it stated that all affected players would receive 24 2x XP boosters (which I received) and a seasonal Battle Pass. However because the Phantom Edition had season 1 included we were supposed to receive the full season 2 battle pass because of that. I have yet to receive said battle pass. Support told me though that because I received the boosters I was ineligible for the season 2 battlepass and that there was a specific time to get said battlepass. Which contradicts the tweet. I have attached the tweet below too. I just wanted to bring this to light and to see if other have had the same issue too.
Same issue here, it appears to be a veru common issue. Support chat have told me the same thing. Im now in the belief that support agents weren't aware of the tweet stating that compensation would also include a s2 battle pass.
I even had one agent say that he could not comment on it. 🤔
Very frustrating for a seasoned and loyal Battlefield fan.
I`ve got the same issue. Here is the full text from an email I received:
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Same here, phantom edition, revieved the XP Packs as compensation, but no Season 2 Battle Pass
I also haven't received the Season 2 Battlepass. And the useless people at EA Help refuse to tell me the reason I'm not eligible and to post on the forums instead in hope the community manager could help.
so it seem we ll receive later, so that mean we can t enjoy the pass till they decide to do their job
