Season 2 Battle Pass compensation for Phantom Edition is missing

Here is the conversation I had with their support earlier today. It's long, but look how useless they are. Sorry for the format, it doesn't copy paste well. I cleaned it up a little. .......................................

Hello, thank you for reaching out to EA. My name is Hariom, It’s great to connect with you! I hope you’re doing well. How may I assist you today?

Hariom • 3:14 PM

Me:

Hi there. I purchased the Phantom Edition of BF6 and I am missing my Season 2 battle pass

After the launch problems and delays, we were promised a season 2 pass if we had the phantom edition

Read • 3:15 PM

No worries I'm here to help! Let me review the details and assist you further in resolving this issue.

H

Could you please share the email address associated with your EA account? This will help us locate your account and assist you further.

Hariom • 3:15 PM

Me:

thank you, and yes

A lot of people are experiencing the same issue right now, so I know I'm not the only one

Read • 3:16 PM

Thank you for sharing the email

H

Can I put this chat on hold for 3-4 minutes to verify the information with the account?

Hariom • 3:17 PM

Me:

yes, sure thing

here is one of the game's posts about this

https://x.com/Battlefield/status/1976804746674815031/photo/1

Read • 3:20 PM

H

Which Battle Pass season are you trying to find?

Hariom • 3:20 PM

Me:

Season 2, the season that just started, and the one they promised us in that post I linked above

Read • 3:20 PM

H

Did you purchased it from ea or any other platform

Hariom • 3:21 PM

Me:

If you need to forward this issue to a specific Battlefield team, that's okay too. I just wanted them to be aware of it so we can get our missing content

Yes, purchased on EA

directly

All of my Battlefield games are on the EA app, same account

Long time customer here

Read • 3:22 PM

H

Could you please share the invoice number of the transaction made

Hariom • 3:22 PM

Me:

Can you not look it up based on my account?

I can find it in my old emails a minute

But you can't look on your end easier?

Order Date:

8/1/25

Order Number:

1***********

Payment Information

g*******.com

Tons of us are having the same issue right now, but nobody knows if they're doing anything to fix it or not

Read • 3:24 PM

H

Allow me a moment while I discuss it with my team

Hariom • 3:25 PM

Me:

Absolutely. Whoever you need to get this info to, we appreciate it very much.

Read • 3:25 PM

H

Battlefield Battle Pass must be purchased separately from the base game.

Hariom • 3:27 PM

Me:

Normally yes. But people who purchased the Phantom Edition were promised a Season 2 battlepass because of all the issues and delays at launch.

Look at the link I sent, siting that.

I'm not making this up

Read • 3:29 PM

H

Battlefield Phantom Edition comes with

Season 1 Battle Pass

Hariom • 3:29 PM

Me:

FROM BATTLEFIELD they said what's in that post. Did you read it?

look up "battlefield 6 launch issues compensation"

tons of posts about it

the Battlefield team definitely knows what I'm talking about. So I guess just forward this to them somehow

After the game launched, there was tons of issues for those using the EA app and we couldn't play the game. Then more content was missing for Phanton Edition owners. So Battlefield made a post

Read • 3:31 PM

https://x.com/Battlefield/status/1976804746674815031/photo/1

Read • 3:31 PM

H

I understand that; however, the compensation for the launch day has already been issued to all affected accounts.

Hariom • 3:32 PM

Me:

I never got a season 2 battle pass as it says in their statement. I never got it, or I'd have season 2 activated right now

You have my account info, go look in my game, or i'll send screenshots if need

I do not have a season 2 battle pass, and according to what Battlefield said in their multiple posts about it, the Phantom Edition owners ARE supposed to have a Season 2 pass

I don't know how to explain this any more clearly.

How do I get ahold of Battlefield support team directly instead?

Read • 3:34 PM

H

You’re connected to the correct team, and the compensation was already granted to all eligible accounts. There aren’t any changes I can make on my side for this.

Hariom • 3:35 PM

Me:

Allegedly already granted. But I never got it. I have no email about it, no in-game message with the pass in it, nothing.

On your end, can you see my game content?

If you can't see my in-game content, AND can't make changes on your side, then I am in fact not talking to the right person about this

Who do I talk to that can fix this? Because what they're telling you simply isn't true. Me, and many others, still don't have this promised content.

And by you saying you can't do anything, basically says to us, "too bad, get scammed"

I'm not here just for fun

I have no use for another battle pass for season 2, you can only activate it once. So it's not like I'm lying or something

I NEVER GOT IT

Read • 3:41 PM

Allow me a moment

H

Thank you for your patience. To help you access your Phantom Edition rewards, including your Battle Pass entitlement, please try the following steps:

Check Your In‑Game Inbox Rewards for the Phantom Edition are delivered through the in‑game mailbox. Please open the Inbox section from your main menu to see if the content is waiting to be claimed.

Manually Redeem the BF Pro Token The Phantom Edition includes a BF Pro Token, which may need to be redeemed manually.

Go to the Battle Pass tab in the game menu.

Look for the “Redeem BF PRO Token” option (usually shown near the top-left instead of the regular purchase button).

Force an Entitlement Sync Sometimes the system needs to revalidate your ownership. Please:

Log out of the EA App

Restart your PC

Log back into EA App to refresh your entitlements

Clear Your EA App Cache Use the App Recovery option in EA App settings to clear the cache. This helps fix licensing or syncing issues that may prevent the Battle Pass from appearing.

Verify Your Regional Settings Make sure your EA account region matches the region of your platform store. A mismatch can cause DLC items or Battle Pass entitlements to not show up.

Hariom • 3:43 PM

Me:

I will try this stuff right now. Leave the chat open and I will report back if it worked.

Read • 3:44 PM

H

I'll wait

Hariom • 3:44 PM

Me:

I already checked my in-game mailbox and I can only see recent messages. I cannot see the original phantom edition rewards.

But I will try the other steps now

If I restart my pc, will this chat reopen?

Or will I get disconnected

Read • 3:48 PM

H

Chat will get disconnected

Hariom • 3:48 PM

Me:

I logged out of the EA app and logged back in.

Read • 3:48 PM

H

You can resume this case if still the battle pass is missing after restarting the pc

Hariom • 3:49 PM

Me:

I have the receipt for my original phantom edition purchase in my email, but I don't see any codes to put in the EA app or in-game redeem

If I remember right, they came thru the in-game mailbox, but I can't see old messages in there

Read • 3:51 PM

After reviewing your account, I can confirm that you will not receive the Battle Pass, as you were already granted two additional XP boosters previously.

H

For any future assistance, please reach out to us via the chat option available at help.ea.com. Our team is ready to provide you with prompt and effective support. Thank you for contacting EA Help. We appreciate your time and trust in us. Take care and have a great day!

Hariom • 3:52 PM

AP

Please provide the Survey from below link:

wwce-eait.my.site.com

Automated Process • 3:52 PM

H

Hariom left • 3:52 PM

Agent ended the chat at 3:52 PM

It's not even XP boosters I'm talking about here. It's the Season 2 battlepass

Sent • 4:04 PM

Hello! I'm here to help you find information and answer any questions you may have. How can I assist you today?

We're connecting you to an agent. Your estimated wait time is 1 minute. • 4:04 PM

G

Gaurav joined • 4:04 PM

Hello! Thank you for contacting us. An agent joined the chat and will assist you now.

This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue.

....................................................................

Me:

The last person did not help at all. Not whatsoever.]

Me:

Please read thru our conversation we just had and see if you can help us please.

I explained everything very very clearly, multiple times, and he still didn't understand.

Read • 4:05 PM

G

Hi, this is Gaurav! Thank you for contacting EA Help! I hope you're doing well

Please give me a moment to review your chat with the previous advisor.

Gaurav • 4:05 PM

Me:

Absolutely. Take your time. Thank you

Read • 4:06 PM

Thanks for the wait, I'll surely see what's the best we can do and will try my best to help you with the same.

Your mail on the EA account is g********.com right?

G

And you are missing the EA app outage on BF6 launch compensation

Gaurav • 4:07 PM

Me:

yes, exactly

and yes, correct email

Read • 4:07 PM

G

Thanks for the confirmation. Kindly wait while I check your account.

Gaurav • 4:08 PM

Me:

If they claim to have already sent us those season passes earlier, try to resend the same codes to me and i'll see if I forgot to redeem one at the time.

I DID get season 1 pass , but DID NOT get Season 2 pass like they said we would get

I included a link to one of the original posts the Battlefield account made about it after launch

https://x.com/Battlefield/status/1976804746674815031/photo/1

Read • 4:09 PM

G

Thanks for waiting , As I have checked your account we understand you have missed the thrill on the launch of Battlefield 6 .

Being affected on the launch our dedicated team had already provided 2 XP Boost on your account as the compensation for the inconvenience caused on the launch. That's why you haven't received the season pass for season 2.

Gaurav • 4:09 PM

Me:

it's not xp boost, that's different

I purchased the Phantom Edition, which was missing tons of stuff upon release, AND we couldn't play on the EA app for the first day.

So they made this apology statement, saying that "in addition...Phantom Edition will be granted season 2 battle pass"

Check the post I sent a link of

Read • 4:11 PM

G

My intention is not to keep you from something that you can have, I'm just informing you the information which we have got the Studio that the players who were compensated by the 2X Booster between November 21 to December 1 are not eligible for the Season 2 Battle pass

Gaurav • 4:11 PM

Me:

The studio is saying the wrong thing then

Go check the post I sent, and send that to the studio

Read • 4:11 PM

G

I have checked the post and your account and sharing the information that have been passed to us by the Studio

Gaurav • 4:11 PM

Me:

THEIR PEOPLE ARE THE ONES WHO SAID IT. I'm not making this up

We don't care about 2x XP they sent out, that's totally different than a Season 2 battlepass

They just want to scam us into buying it now instead. This is insane

Read • 4:12 PM

G

I understand the concern but as per the Studio the player who have got the 2XP Booster as the Compensation are not eligible for the Season 2 Battle pass

Gaurav • 4:13 PM

Me:

I never got a choice in one or the other. I was told we would get a season 2 battlepass and never got one. At no point did I choose XP over a pass

It wasn't "this OR that" , they literally say "in addition" in the next part of their post. Meaning we get both

Last line of the last paragraph in that post. That's what I'm asking about right now.

"If impacted players purchased the Phantom Edition, we will be granting them access to Season 2's full battle pass".

I purchased the phantom edition, I was impacted by the outage, but I did NOT get a Season 2 battle pass

Read • 4:16 PM

So basically they're going back on their word and saying we're screwed. I will never purchase another Battlefield product after this. I feel scammed

Read • 4:17 PM

G

I completely agree with your words, but as per the Studio they have already given out the battle pass to the players eligible for it and you we not eligible for it as you have got the 2XP booster

Gaurav • 4:18 PM

Me:

Then push this issue further up in the studio, or tell me who to contact to do so

I never got a choice. They just sent the stuff out. They never said if I redeem some XP code that now I'm not eligible for a Season 2 pass. That makes no sense, nobody would knowingly do that.

So they just scammed us and lied.